Customer Service Jobs in Massachusetts

Customer Service hiring in Massachusetts: the current picture

There are 119 customer service openings in Massachusetts. Employers added at least 5 new customer service postings in Massachusetts in the past week.

Hiring is concentrated: Dollar Tree / Family Dollar alone accounts for roughly 59% of open roles, with U-Haul and DIG INN Chefs-In-Training next in line. Boston has the deepest pool (17 openings), followed by Waltham (4) and Worcester (4). Of postings that specify a schedule, 11% are full-time, 89% part-time. 4 listings are remote-eligible — a small slice (3%) of the market.

Posted pay in Massachusetts roughly mirrors the national picture — 11% of salaried postings advertise $100K or more, versus 15% nationwide. The median posted salary is about $32,000 here, compared with roughly $35,000 across all states.

For context beyond current listings: the U.S. Bureau of Labor Statistics estimates the average annual wage for customer service representatives in Massachusetts at $53,000 (median $49,000) as of May 2025. Posted salaries on new openings here currently run below that benchmark — entry-level and high-turnover roles tend to dominate fresh postings. Source: BLS Occupational Employment and Wage Statistics.