Senior Manager, Category Merchant Management , Strategic Account Services - Hardlines

We're looking for a Sr. Manager, Category Merchant Manager to lead managers and their teams of Account Managers who provide strategic account services to US-based third-party sellers. This leader will own multiple Hardlines product families (GLs), driving category-wide initiatives that improve seller experience (SX) and customer experience (CX) at scale. This role requires a builder — someone who can develop high-performing teams, drive financial outcomes, and operate at both strategic and tactical levels across a large, complex category portfolio. Key job responsibilities Team Leadership & Development -

• Manage a team of Group Leaders (managers) and their teams of Account Managers delivering strategic services to 3P sellers - Hire, develop, and retain top talent; build a bench of future leaders - Set high standards for team performance, coaching, and career development - Foster a culture of ownership, bias for action, and continuous improvement Category Performance & Financial Stewardship -
• Own financial planning, goal setting, and performance management for assigned Hardlines GLs -
• Drive category health at scale — selection, pricing, inventory, and growth for 3P sellers -
• Identify and close gaps to plan through data-driven interventions and seller-level strategies -
• Partner with finance, category, and product teams on OP planning and in-year course corrections Seller Management & Strategic Account Leadership -
• Serve as a senior escalation point and strategic advisor for high-value 3P seller relationships - Set the account management strategy for the portfolio — defining segmentation, coverage models, and engagement depth -
• Drive seller-level business reviews and growth planning for top accounts; ensure teams deliver measurable seller outcomes -
• Build trusted partnerships with key sellers, understanding their business goals and aligning Amazon resources to accelerate growth - Champion the seller voice internally — advocating for tooling, policy, and process improvements that remove friction from the seller experience -
• Ensure consistent, high-quality account management execution across all teams through playbooks, inspection mechanisms, and coaching rhythms Category-Wide Initiatives -
• Design and execute initiatives that improve SX and CX across the Hardlines portfolio - Scale best practices and playbooks across GLs and account teams -
• Identify systemic blockers to seller growth and drive cross-functional solutions - Represent the Hardlines category in leadership forums, WBRs, MBRs, and QBRs Stakeholder Communication -
• Deliver clear, concise written narratives and verbal updates to executive audiences - Influence across organizational boundaries to drive alignment and resource allocation - Translate complex category dynamics into actionable recommendations for senior leadership