Manager, Operations I, Amazon Transportation Services

Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Key job responsibilities This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Responsibilities

include but are not limited to: -

• Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations -
• Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions -
• Work with program managers and business leaders to communicate and impact critical business initiatives -
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions A day in the life Amazon

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.

Benefits

can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2.

Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan