Front Desk Associate

Front Desk Associate Job Description &

Responsibilities

Why we made this: Being clear on the expectations and responsibilities in your role is necessary for successful communication and understanding of the business. We have created a Front Desk Associate job description , listed the responsibilities, and provided clear measurables . This tool will allow you to assess your current journey in your role as a Front Desk Associate.

In addition, this document serves as a valuable performance management tool for you and those wanting to explore the possible next steps in their career. Who we are: Karma Yoga Mission Statement: Karma Yoga strives to create uplifting movement classes built around the core concepts of yoga. Our ultimate goal is to cultivate a space where like-minded people can gather, grow, move and inspire one another on and off the mat.

Front Desk Associate Job Description: As a member of the front desk staff, your job is to create an inviting & inclusive environment for all guests at Karma Yoga. In your role you will handle an array of actions from taking care of guests' needs, checking them into class, answering questions about memberships, and housekeeping; all while making timely and strategic decisions to resolve any issues that may arise. You will demonstrate consistent 360 vision and will always be in action and proactive with the work that needs to be done in the studio.

You will communicate efficiently and effectively with your colleagues and management team to assure optimal guest experience occurs and that any issues that may arise are taken care of in a respectable and timely manner. Front Desk Associate Role

Responsibilities

Your role responsibilities will include but are not limited to the following:

• Provide a warm, welcoming, and consistent member experience
• Complete all daily studio tasks (per Karma Yoga studio checklist)
• Answer the studio phone line and studio emails daily to support the needs of our guests
• Maintain a clean and safe workplace for all
• Provide support to Assistant Studio Manager and Studio Manager as needed
• Provide support to instructors as needed Practice of Leadership
• Leading Self personal responsibility, time integrity, including but not limited to: clear & consistent connection, integrity & mindful communication
• Leading Others intentional listening, intentional partnership, collaboration, engagement, and consistently building rapport with your team and community partners
• Leading Organization entrepreneurship, adaptability, agility, decision making Studio Maintenance and Operations & Housekeeping: The FDA is responsible for the following actions depending on the time and day of their shift. Any matters that may affect the following staff members or guests must be communicated in an urgent and timely manner to best support and resolve the situation at hand. Housekeeping: All shifts are accountable for the tasks listed below and are to be completed by the end of every F.D.A. shift. Tasks include but are not limited to the following:
• Dry Sweep + Clean Yoga Room Floors + Mirrors-  After every class
• Clean all yoga mats that were used during your shift
• Complete laundry duties
• Ensure bathrooms are consistently clean and inventory stocked
• Keep the front desk and retail area clean
• Restock daily items (water, hair ties, tea tree water, waiver sheets, reorganize the fridge, Labels forward) - Note what we are low on in Daily Email Membership Packages & Supporting Education: All F.D.A.s must fully understand the processes of the following items and the perks to following to best support education to guests:
• 30 Day intro special
• Membership(s)
• Membership perks Communication & Employee Professionalism: All Front Desk Associates commit to the joint cultivation of new relationships with guests while supporting those with existing guests to provide an authentic, positive, and welcoming experience at Karma Yoga. Communication, the act of being present and available, and employee professionalism all support a consistent space for both your colleagues and your guests. Please note:  Drugs & alcohol are not permitted on-site or at Karma Yoga functions unless otherwise specified. Company Policies: During your onboarding and employment, you will be required to read and comply with the Company's Handbook. The Handbook provides additional details regarding your employment, employee discounts, personal accountability, and integrity about all hours worked. Failure to follow the Company policy may lead to immediate termination of employment. If you have any unanswered questions please reach out to the studio owner Carrie Brackin at: [email protected]