Attorney Liaison

Overview

The Attorney Liaison specializes in processing medical records requests from attorney’s offices as well as performing a wide variety of tasks such as generating records, affidavits, and other documents as required.

Responsibilities

· To review and respond to all Attorney requests received via mail, fax, and email, included but not limited to: Subpoenas, Affidavit requests, Billing, and medical records requests · Drafts and prepares records and affidavits pertaining to LOP cases · Creates invoices and accepts payments for attorney and third-party records requests · Tracks and follows up with outstanding requests and invoices · Ensures records are distributed within the legal time limits · Provides customer service via telephone, email and in person daily · Follow-up on outstanding LOPs · Other duties as assigned

Qualifications

Education and/or

• Experience · Minimum of 3 years Medical Records experience · Heavy experience in attorney and LOP cases Skills/Specialized
• Knowledge ·
• Knowledge of laws that regulate communication and privacy act. · HIPAA laws and understanding of the application of all above ·
• Ability to review motions, subpoenas, complaints, and requests for records and independently determine how to process the matter most efficiently ·
• Prepare detailed correspondence for both internal and external audiences ·
• Establish and maintain effective working relationships with others · Organized, able to manage time effectively and efficiently, customer service-oriented, with professional phone presentation, advanced computer skills, ability to research and resolve LOP billing questions ·
• Knowledge of the insurance industry · Professionalism in all dealings, both internal and external ·
• Ability to clearly communicate, both verbally and in writing · Detail oriented ·
• Familiarity with Microsoft Outlook, Word, and Excel IND456