Sr. Technical Program Manager , Central Operations

We're looking for a Technical Program Manager to lead and scale our workforce planning programs. You'll partner with engineering, finance, HR, and business leaders to build data-driven frameworks that ensure we have the right people, skills, and capacity to meet current and future business needs. Key job responsibilities

• Own the end-to-end workforce planning process, including headcount forecasting, capacity modeling, and resource allocation across engineering and operations teams
• Build and maintain workforce planning models that translate business goals into staffing requirements, timelines, and hiring plans
• Partner with finance and HR to align workforce plans with budget cycles, organizational design, and talent acquisition strategies
• Develop dashboards and reporting mechanisms to provide leadership with visibility into workforce supply/demand gaps, attrition trends, and hiring pipeline health
• Drive scenario planning exercises to assess the impact of business changes (new launches, re-orgs, market shifts) on workforce needs
• Identify and mitigate risks related to talent shortages, skill gaps, and over/under-staffing
• Establish standardized processes and tools for workforce planning across multiple teams or business units
• Facilitate cross-functional alignment between recruiting, compensation, L&D, and engineering leadership
• Track and report on key workforce metrics: time-to-fill, attrition rate, contractor-to-FTE ratios, ramp time, and utilization