Customer Service Representative

At Mindlance, we strive to deliver value through the combination of right people, processes, technologies and program management solutions. Our methods include- applying domain expertise in specific industry segments, utilizing a highly-skilled workforce, leveraging a proven global delivery model, implementing structured and scalable quality processes and methodologies and yet, staying cost-effective All in all, our expertise lies in providing trained and committed minds to help meet your business objectives, irrespective of the stage your business is in. Job Title: Customer Service Representative Duration: 1 year+ Location : San Diego, CA 92122 Description: Previous experience working with instrument service or order placement Multi-tasking, self-starter and capable of being resourceful Effective use of common sense Previous experience with use of SAP and or SFDC

• Create and dispatch service orders to third party vendors
• Follow-up, log activities and close cases from third party vendors
• Validate orders to ensure accuracy, completeness, and technical feasibility. Order tracking and communication of parts logistics to field personnel Data entry into the company s ERP system and the CRM system.
• Provide internal customers with order verification, updates on delivery dates, product availability Assisting in the accurate logging of third-party service provider labor hours and reports, Assisting in the accurate assignment and tracking of field-based work
• Create asset records for equipment.
• Work closely with Field Service, Manufacturing, and Finance, to ensure that company provides world class experiences for their internal and external customers.
• Provide phone and email support to internal customers. Performs other duties as assigned. All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities. Skills:
• Experience working with CRM or ERP systems or other order entry software required. Must have extremely strong interpersonal skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to independently solve problems and to work effectively in a team environment.
• Demonstrated ability to provide superlative customer service strongly preferred. A desire to be a part of and to lead highly motivated teams in a fast pace dynamic environment.
• Knowledge of Microsoft Excel and Outlook required. Must be very detail oriented. All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities. Education: Associate of Bachelors in life science or business or related customer support experience required Regards ___________________________________________________________________________________________________ Pooja Mishra | Team Recruitment | Mindlance, Inc. | Office: 732-243-0715