Regional Service Director

Job Title: Regional Service Director (Atlanta Based) Department: Operations / Service & Maintenance Reports To: Managing Director of Service & Construction FLSA Status: Exempt Position

Summary

The Regional Service Director (RSD) is a senior operations leader responsible for overseeing maintenance, service, and capital execution across a regional portfolio of multifamily communities. This role provides direct leadership to Senior Service Directors, Service Directors, and Service Managers, ensuring consistent execution of maintenance standards, preventive maintenance programs, safety compliance, budget adherence, and resident satisfaction. The RSD partners closely with Operations, Asset Management, Construction, Capital Projects, and Vendors to drive performance, reduce risk, and support both stabilized and transitioning assets.

Key Responsibilities

Operational Leadership

• Provide regional oversight for all service and maintenance operations across assigned portfolio
• Lead, coach, and develop Senior Service Directors, Service Directors, and Service Managers
• Establish clear performance expectations, accountability, and follow-through Conduct regular site visits, audits, and operational reviews
• Support new acquisitions, lease-ups, and transitions as needed
• Provide support and operational leadership across other regions and markets as business needs dictate, including temporary coverage during vacancies, acquisitions, transitions, special projects, and emergency situations
• Partner with Operations leadership to ensure consistent execution of company standards across all assigned communities Maintenance & Service Excellence
• Ensure consistent execution of preventive maintenance programs
• Oversee service request management, turn times, and quality control
• Drive standardization of processes, tools, and reporting across communities Address chronic maintenance issues and implement long-term solutions Promote a culture of safety, compliance, and professionalism
• Ensure communities maintain readiness for internal inspections, client inspections, HUD/NSPIRE inspections, lender inspections, and other regulatory reviews Financial & Capital Oversight
• Partner with Asset Management on annual budgets, forecasts, and variance reviews
• Oversee execution of capital projects and value-add initiatives within scope
• Assist with bid reviews, scope development, and vendor selection
• Monitor maintenance spend, contracts, and service agreements
• Identify opportunities for cost savings and operational efficiencies
• Support due diligence efforts, capital planning, and property condition assessments as needed People Development & Training
• Develop succession plans for key service roles
• Support onboarding and training of new Service Directors and team members
• Lead regional training initiatives and best-practice sharing
• Partner with HR on recruiting, performance management, and corrective action Champion leadership development and career progression within service teams Conduct routine performance reviews, coaching sessions, and development planning for direct reports Vendor &
• Partner Management
• Manage regional vendor relationships and performance
• Ensure contract compliance, insurance requirements, and service standards
• Support negotiation of pricing, scopes, and regional agreements Resolve vendor issues and escalate as needed
• Collaborate with vendors to improve service delivery, responsiveness, and cost efficiency Risk Management & Compliance
• Ensure compliance with OSHA, Fair Housing, local codes, HUD requirements, and company policies
• Oversee inspections, life-safety systems, and regulatory requirements Reduce operational risk through proactive planning and documentation
• Support insurance, warranty, and claim-related matters
• Assist communities with preparation, execution, and corrective action plans related to HUD/NSPIRE, REAC, and other regulatory inspections
• Ensure proper documentation and follow-up of compliance-related deficiencies and corrective actions

Qualifications

Required 7+ years of multifamily maintenance or service leadership experience 3+ years in a multi-site or regional leadership role

• Strong knowledge of building systems (HVAC, plumbing, electrical, life safety)
• Proven ability to lead, coach, and develop high-performing teams
• Experience managing budgets, capital projects, and vendors
• Strong communication, organization, and decision-making skills
• Strong understanding of multifamily compliance, life-safety requirements, regulatory inspections, and risk management practices
• Experience preparing communities for and participating in HUD, NSPIRE, REAC, and other regulatory inspections
• Demonstrated ability to develop and execute corrective action plans related to HUD/NSPIRE deficiencies and compliance requirements
• Experience with maintenance and property management software platforms
• Ability to travel regularly within assigned region
• Ability to travel outside of assigned region and provide temporary support to other markets as business needs require Valid driver's license and ability to operate a motor vehicle Preferred
• Experience with value-add renovations, repositioning projects, and lease-up communities High-rise or mixed-asset portfolio experience CAMT, CPO, EPA Universal, or similar industry certifications
• Bachelor’s degree or equivalent industry experience Key Competencies Leadership & Accountability Operational Excellence Strategic Thinking Financial Acumen Problem Solving Cross-Functional Collaboration Change Management Communication & Influence Team Development Physical & Travel

Requirements

Frequent travel within assigned region (typically 50–70%)

• Ability to travel outside of assigned region and provide temporary support to other markets as business needs require
• Ability to respond to urgent operational issues, acquisitions, due diligence projects, major capital initiatives, and emergency situations across the portfolio
• Ability to walk properties, climb stairs, ladders, and access mechanical areas
• Ability to inspect roofs, equipment rooms, maintenance shops, and construction projects Occasional lifting of up to 25 pounds
• Ability to work occasional evenings and weekends as business needs require