Telephone Receptionist

As a Telephone Receptionist , you will play a key role in ensuring exceptional customer service and representing the company in a professional manner at all times, providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch. What you will be doing as our Telephone Receptionist:

• Professionally handling inbound calls.
• Accurately recording details and promptly relaying messages.
• Managing a diverse range of enquiries with efficiency and professionalism.
• Making outbound calls when required.
• Keeping up to date with new customers and information.
• Using and maintaining database system.
• Complete any other duties and tasks requested in line with business needs. What we are looking for in our Telephone Receptionist: We are seeking highly motivated candidates who excel in communication and thrive in a dynamic setting. Key skills and attributes include:
• Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
• Professional telephone manner : A confident, polished and courteous approach to customer interactions.
• Attention to detail : Strong listening skills with the ability to accurately capture and relay information.
• Tech-savviness : Proficiency in computer use, including fast and accurate keyboard and typing skills.
• Adaptability : Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
• A good level of spelling and grammar : Essential for accurate message recording and communication.
• Excellent timekeeping and attendance : A reliable and punctual approach to work.
• Proven customer service skills and experience : Previous roles in customer service, reception, or inbound call handling are highly desirable. This is not your typical call centre job. It’s a role where every interaction counts, requiring empathy, precision, and professionalism. Why Join Us?
• A collaborative, supportive team environment.
• The chance to work with a wide range of businesses and industries.
• Opportunity to work from home once your training is complete. If you have experience as a Telephone Receptionist , Virtual Receptionist , Inbound Call Handler , or Customer Service Advisor , we’d love to hear from you. All your information will be kept confidential according to EEO guidelines.