Travel Agent

Company Description AAA, the nation’s largest automobile club, is hiring for a full-time Travel Agent at the Warren, MI Branch Office. We’re looking for qualified individuals to fill this position. The Auto Club Group (ACG) is the second largest AAA club in North America.

ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million members across 11 states and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois, Minnesota and Tennessee; and a portion of Indiana. ACG belongs to the national AAA federation with nearly 53 million members in the United States and Canada and whose mission includes protecting and advancing freedom of mobility and improving traffic safety.

Job Description Sells AAA Michigan travel products, including actively soliciting and promoting new business, with primary emphasis on tours and cruises. Actively participates in branch/regional level company or vendor sponsored sales events. Solicits travel sales through outbound prospecting activities.

Develops and maintains personal trade clientele and obtains referrals from existing clientele. Provides professional guidance and counsel to customers regarding their travel requirements. Promotes/sells preferred vendor's products and services.

Offers ancillary products (hotel, car, trip insurance, travelers cheques) to enhance the primary travel purchase. Advises customers of various travel conditions including customs, immigration and inoculation requirements, hygienic practices, and cancellation/change penalties. Closes the sale by utilizing appropriate sales techniques, including trading customer up to higher yield suppliers.

Consummates sales by making necessary travel arrangements to include reservation, collection of money, and processing of documents. Receives and resolves customer complaints. Maintains specified production standards and achieves revenue goal assigned by branch management.

May oversee the daily travel operation in an assigned location.

Qualifications

Successful completion of an approved travel school or substantial experience as a travel agent.

• Experience in: Planning and booking domestic and international travel itineraries to include computerized airline ticketing, cruises, tours, hotels, car rental, and related travel products
• Knowledge of: Sales techniques Market availability of travel products Travel conditions including customs, immigration and inoculation requirements, hygienic practices, political situations, monetary restrictions, and cancellation/change penalties Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N. International Association Of Travel Agency Network)
• Ability to: Sell travel products Operate computerized reservation system equipment at required operating levels
• Communicate effectively in the work environment and with the public
• Perform basic mathematical calculations including percentages to complete travel sales transactions Solicit travel client prospects
• Present travel program offerings to groups of people
• Work irregular hours Additional Information Please see our company website for more details and to apply: www.aaa.com/careers Job# 1000727 The Auto Club Group is an equal opportunity employer.