Content Designer IV

Company Description Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com. Job Description ¥

• Manage, create and find opportunities to streamline customer success content including but not limited to transactional emails, Customer
• Support templates, user documentation and help FAQs ¥
• Work with Customer
• Support organization to define template architecture, data requirements and use cases for email platforms ¥
• Own user acceptance testing for email templates ¥
• Maintain documentation and versioning for email content ¥ Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement ¥ Uphold and help us evolve StubHub’s content standards, including terminology, voice and tone ¥
• Understand the global content lifecycle (translation, adaptation, and other systems), and partner with the teams that manage it ¥
• Work well in Agile/Lean UX, remote, and cross-functional environments ¥
• Execute project work quickly and efficiently – ours is a culture that prides getting stuff done as well as being creatively brilliant ¥ Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results We’ll also expect you to become proficient in the StubHub product-development lifecycle and related processes. Additional responsibilities will be defined by your manager. Job

Requirements

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• Excellent, highly creative communication and critical-thinking skills ¥ At least 5 years of professional writing experience, with 3 years writing web and mobile content ¥
• Ability to conceptualize and write effectively with minimal direction ¥
• Ability to collaborate effectively in cross-functional design and product teams ¥
• Ability to manage multiple projects in a fast-paced environment ¥
• Experience in Agile UX environment preferred ¥ Professionalism in all aspects of daily work ¥
• Experience with branding and writing both marketing and interaction content a plus

Qualifications

Education: Bachelor’s Degree or Equivalent in English, Journalism, Communications, Marketing, HCI, or related field Additional Information All your information will be kept confidential according to EEO guidelines.