Hardware Support Technician

Company Description HariPrasad.K| Resourcing Executive hariprasad at KRGtech.com Job Description

Responsibilities

• Image and install software on Apple, Windows, and Linux laptops/desktops
• Troubleshoot post deployment issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• Perform daily checks in conference rooms
• Configuring and assisting executive while in meeting.
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements

• Prefer 1-3 years IT experience, including technical training
• Must have worked and supported an enterprise environment for at least 1 year.
• Experience with Event support or similar – assisting users with quick on the spot configuration of apps, hardware and OS
• Knowledge on webex like tools for video conference.
• Must have worked at a minimum of 1 year in a customer facing role.
• Knowledge of Windows, Macintosh, and Linux platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging Red Hat Enterprise Linux 6 is a plus
• Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment Able to lift up to 50 lbs Additional Information All your information will be kept confidential according to EEO guidelines.