IT Desktop Support - Associate // Kansas City MO 64111

Company Description Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com. Job Description Business                            IT Desktop Support - Associate Location                             3822 Summit Ave, Kansas City MO 64111, USA Division                               Healthcare Contract                            3 Months

Qualifications

Brief Description Providing technical guidance to a wide range of users over phone, via email and at colleague’s work stations. Prioritizing work schedules to minimize operational down time.

Requirements

· High level customer services skills · An empathetic and approachable manner · A passion for IT and the ability to learn new technologies · The discipline to work within a fast-paced and dynamic support environment both individually and as part of a team. · Minimum of Bachelor's

• Degree or 3 year’s desktop support experience ·
• Experience with Microsoft desktop applications (Office, Outlook, etc.) ·
• Experience with Microsoft Active Directory · Good written and verbal communication skills · Minimal travel, as necessary · Willing to work weekends/nights as needed for system upgrades · Microsoft certification (MSCE) preferred · Systems administrator experience with Microsoft Networking systems (Windows 2008/2012) with a LAN of at least 10 users is desirable ·
• Experience supporting Android and iOS mobile devices Specific Job Duties · Assemble and support desktop & laptop computers and applications (Windows 7 Professional, Windows 10, Microsoft Office, Internet Explorer, RightFax, Filemaker, Symantec Endpoint Protection, SAS, etc.) ·
• Support/educate end-users · Image systems via Ghost and/or SCCM ·
• Utilize the SCCM to deliver new/updated software packages to the desktops/laptops ·
• Maintain license inventory of all desktop computer applications ·
• Maintain physical inventory of all desktop & laptop computers ·
• Perform minor troubleshooting & repair of computers ·
• Coordinate with vendors for the repair of desktop and laptop computers in and out of warranty ·
• Provide remote support and troubleshooting. ·
• Provide Desktop Team leadership · Attend team meetings · Make recommendations for improvement to Manager, Site
• Support · Other duties as assigned by Manager, Site
• Support If you are available and interested then please reply me with your “ Chronological Resume” and call me on (678)-405-3590 . Additional Information Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : 678 405 3590 ranadheerm@mindlance .com