Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years required / Relocation also FINE

Company Description • StarTekk’s adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, scale and support digital transformation initiatives. Job Description We are seeking a highly experienced  Senior VoIP / Network Engineer  with  15+ years of hands-on experience  in enterprise voice and network infrastructure.

The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.

Key Responsibilities

VoIP / Voice Engineering

• Design and architect  enterprise VoIP and IP telephony solutions
• Lead implementation of  SIP, RTP, and call control protocols
• Troubleshoot complex  voice quality issues (latency, jitter, packet loss)
• Manage  dial plans, call routing, and call flow design Network Engineering
• Architect and manage  enterprise network infrastructure  (routers, switches, firewalls)
• Implement advanced  TCP/IP, VLANs, QoS, and VPN solutions
• Optimize networks for  real-time voice traffic and high availability
• Lead network performance tuning and capacity planning Unified Communications / UCCE (Preferred)
• Support and integrate  Cisco UCCE / Contact Center solutions
• Work with  ICM, CVP, and CUCM environments
• Troubleshoot and optimize  call center routing and IVR systems Leadership & Troubleshooting
• Lead  complex troubleshooting and root cause analysis (RCA)
• Mentor junior engineers and provide technical guidance
• Collaborate with cross-functional teams on  enterprise projects Security & Compliance
• Ensure  secure voice and network architecture
• Implement  best practices for compliance and data protection

Qualifications

• Bachelor’s degree in  Computer Science, Information Technology, Telecommunications , or related field
• Experience with  Cisco UCCE (Unified Contact Center Enterprise)
• Knowledge of  ICM, CVP, CUCM
• Experience with  Unified Communications and Cloud VoIP
• Certifications:  CCNP, CCIE, or equivalent Additional Information This is a  100% onsite role  based in Atlantic City, NJ