IT Systems & Network Administrator

ABOUT US: Astro Mechanica is a vertically integrated aerospace company building a faster, more connected future. Our mission is to democratize high-speed flight by making supersonic travel flexible, accessible, and sustainable. We believe that rapid, on-demand, point-to-point global mobility will become the new standard for moving people and goods across the planet.

To achieve this, we are integrating our advanced airframe and engine technologies—which include Duality™, our proprietary dual-use propulsion system—with a new flight operations model to make supersonic transport as efficient and economical as commercial air travel is today. In the near term, we are developing adaptable, high-speed systems to close aircraft performance gaps for the United States government. WHO WE ARE: We’re a team of passionate engineers dedicated to advancing aerospace.

We’re generalists with specialist depth, united by a flat structure and a shared obsession with building things that work well. We move fast, stay pragmatic, and let engineering excellence speak louder than hierarchy. WHO YOU ARE: We are seeking an experienced IT Systems & Network Administrator to manage, maintain, and scale our internal infrastructure.

This role requires a strong background in networking, cloud systems, and SaaS administration, along with hands-on experience supporting end users in a fast-paced startup environment. This individual will also play a key role in building the foundation for a scalable IT support function, including documentation, processes, and tooling that will evolve into a formal service desk. The ideal candidate for this role will be a self-starter with a strong sense of ownership that is comfortable operating as both a strategic builder and a hands-on support resource.

Strong communication and documentation skills are a must, showing attention to detail and a focus on security, reliability, and user experience. WHAT YOU’LL DO:

Key Responsibilities

Administer and maintain a Ubiquiti-based network environment, including monitoring performance, security, and reliability - Configure, manage, and troubleshoot Cisco network equipment -

• Manage and support secure environments within Microsoft GCC High, ensuring compliance and best practices -
• Oversee identity, access, and infrastructure within Microsoft Azure -
• Provide administration and support for collaboration and productivity platforms including Zoom, Slack, Notion, and Microsoft Teams End-User
• Support & IT Operations -
• Serve as a primary point of contact for end-user technical support across hardware, software, network, and SaaS platforms - Diagnose and resolve complex technical issues in a timely and professional manner -
• Provide white-glove support for leadership and key stakeholders as needed -
• Manage onboarding and offboarding processes, including account provisioning, device setup, and access control IT Asset Management & Procurement -
• Manage the procurement of IT equipment, including laptops, peripherals, networking hardware, and accessories -
• Maintain accurate inventory of all IT assets, including tracking lifecycle, assignments, and status -
• Establish and enforce asset management processes, including tagging, auditing, and reporting -
• Coordinate device provisioning, imaging, deployment, and recovery -
• Work with vendors to source equipment, manage orders, and optimize cost and availability Service Desk Development & Documentation -
• Develop and maintain clear, scalable IT documentation including: - Standard operating procedures (SOPs) -
• Knowledge base articles - Troubleshooting guides -
• Design and implement foundational processes for a future service desk/help desk function -
• Evaluate and implement ticketing systems, workflows, and SLAs -
• Establish best practices for incident management, request fulfillment, and escalation paths -
• Identify opportunities to automate repetitive support tasks and improve operational efficiency WHAT WE’RE LOOKING FOR:

Required Qualifications

5+ years of experience working in a startup environment -

• Proven experience administering Ubiquiti network infrastructure -
• Hands-on experience with Cisco networking equipment (routing, switching, firewall configuration) -
• Experience working within Microsoft GCC High environments -
• Strong working knowledge of Microsoft Azure (identity, compute, networking, and security) -
• Experience supporting and administering: - Zoom - Slack - Notion - Microsoft Teams -
• Strong troubleshooting skills across network, systems, SaaS platforms, and end-user environments -
• Experience providing direct end-user support in a professional setting -
• Experience managing IT equipment procurement and maintaining asset inventory systems -
• Experience creating technical documentation and operational processes

Preferred Qualifications

• Experience building or scaling a help desk or IT support function from the ground up -
• Experience with ITSM or ticketing platforms, including Atlassian Jira (Jira Service Management preferred) -
• Familiarity with compliance frameworks (e.g., NIST, CMMC, FedRAMP) - Scripting or automation experience (PowerShell, Bash, or similar) -
• Experience with endpoint management and security tools PERKS & BENEFITS: - Comprehensive medical, dental, and vision insurance, including Flexible Spending Accounts (FSA) - 401(k) program and transparent stock option plan - Self-managed and flexible time-off policy, including PTO, paid holidays, and sick time - Flexible work environment ADDITIONAL INFORMATION: At Astro Mechanica, we highly value in-office work to foster collaboration and strengthen our company culture. We consider working in the office five days a week an essential part of the employee's role. Astro Mechanica is an equal opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.