Real Time Operations Solutions Engineer Principal- Lead

Job Posting End Date 08-01-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

The role involves establishing an advanced understanding of the technologies and processes necessary for the development and support of Operational Technology (OT) Real Time tools and systems.

Responsibilities

include providing application support for Energy Management Systems (EMS) and Supervisory Control & Data Acquisition (SCADA) systems, as well as other applications utilized in Transmission Control Centers. Key tasks involve leading efforts to plan, research, and evaluate patching, failover, and maintenance activities required for OT Real Time systems, while developing a comprehensive understanding of EMS and SCADA functionalities. The position also includes developing and maintaining best practices for application development and participating in the creation of technical documentation to support RealTime applications. A strong emphasis on adaptability, customer needs, and continuous improvement is essential for effectively supporting Real Time systems. Job Description What you’ll do:

• Architect and own OT platform solutions for EMS (primary), SCADA, and ADMS, with a strong focus on the OSI Monarch EMS platform, driving system enhancements, architectural integrity, and  real ‑ time  operational reliability.
• Manage EMS platform vendor relationships and  third ‑ party  integrations, serving as the primary technical interface with  AspenTech /OSI; coordinate vendor support, influence roadmap direction, and lead enablement of new EMS features and advanced applications.
• Define and enforce platform best practices for availability, backup, disaster recovery, and performance optimization, including configuration and support of EMS data archives (PI, OSI  Chronus ).
• Lead  cross ‑ functional  technical efforts to deliver EMS platform capabilities and services, while supporting controlled SCADA/EMS software upgrades, patching, and modernization initiatives across the  real ‑ time  OT environment.
• Partner with  real ‑ time  operations teams and Business Units to understand operational end needs, and translate those needs into EMS platform capabilities, standards, configurations, and reusable services, while  retaining  platform ownership within OT rather than  BU ‑ specific  solution delivery.
• Evaluate emerging EMS, SCADA, ADMS, and OT technologies through  platform ‑ level  analysis to assess operational impact, risk, and  long ‑ term  alignment with EMS platform strategy.
• Investigate, troubleshoot, and resolve complex EMS/SCADA platform issues, serving as a senior escalation point for application failures and performance issues, while providing guidance to less experienced employees on log analysis and  root ‑ cause  troubleshooting.
• Configure platform monitoring and develop repeatable automation using PowerShell, Batch, and Python to deploy configuration changes, patches, and updates consistently across EMS and SCADA servers.
• Analyze logs and application/system  monitors  proactively to  identify  potential issues and develop mitigation strategies that improve platform stability and reduce operational impact.
• Conduct routine backups and periodic restoration testing to  validate  recovery readiness and  maintain  documented emergency restoration and disaster recovery procedures for EMS and SCADA platforms.
• Coordinate with teams and business process owners to schedule and administer patches, updates, and server configuration changes to minimize downtime, while providing  after ‑ hours  support as part of an  on ‑ call  rotation for critical EMS platform incidents. What we’re looking for: Real Time Operations Solution Engineer Principal SG9 Education & Experience
• Bachelor’s degree in a related field with 6 years of relevant experience
• Or Associate’s degree in a related field with 8 years of relevant experience
• Or High school diploma/GED with 10 years of relevant experience Real Time Operations Solution Engineer Lead SG10 Education & Experience
• Bachelor’s degree in a related field with 8 years of relevant experience
• Or associate’s degree in a related field with 10 years of relevant experience
• Or High school diploma/GED with 12 years of relevant experience Related Fields for Education and Experience:
• IT/OT System Administration
• IT/OT Application Support
• Cyber Security
• ADMS/DMA/EMS/OMS/SCADA Note: Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience. Additional

Requirements

Overtime, on-call assignments, and occasional travel may be required. Where you’ll work: This role sits on site in New Albany, Ohio What you’ll get: Real Time Operations Solution Engineer Principal SG9($116,255-$151,132) Real Time Operations Solution Engineer Lead SG10($136,539-$177,503) In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions.

Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! American Electric Power (On-Site) $116K- $177K / Year #LI-Onsite #AEPCareers

Compensation

Data

Compensation

Grade: SP20-009

Compensation

Range: $116,255.00 - $177,503.00 The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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Equal Employment Opportunity

in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.