Compliance Team Lead - Import (Customer Onsite)

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems Job Description Purpose: The US Compliance Team Lead  will be part of a Global Onsite Team supporting one of Expeditors High Tech customers within an import/export operation.

The Team

• Lead is a key member of the import/export compliance team which facilitates the efficient and timely movement of goods worldwide. This is a leadership role, and the dynamic nature of this team requires individuals who can think quickly, act independently, and proactively solve problems before they arise.
• Strong customer service skills and effective communication are required. The US Compliance Team
• Lead will be accountable for meeting all major duties and responsibilities outlined below in a timely and responsive manner, as directed by the Local Onsite Customs Manager. Major Duties and

Responsibilities

• Support the Operations Supervisor/Manager in process improvements or initiatives and escalations
• Making sure the team processes all customer requests in a timely manner
• Making sure all the processes are documented / updated and properly communicated
• Drive strategy with the team, continuously look at opportunities and provide recommendations  to improve operational processes
• Responsible for daily tracking of operational metrics and regular performance reporting. Monitor team’s metrics and ensure to achieve the standards under outlined Service Level Agreements (SLAs).
• Support drive\ on any projects or complicated requests, identifying the tasks needed to complete the project then delegate if possible.
• Lead daily huddles with the team to review workflow, priority requests, action items for the day
• Lead weekly syncs with Google Compliance Managers on status of reports, aging tickets, aging CI’s and process questions.
• Advise customers on import/ export procedure updates / restrictions and customs related matters
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Standard Work Instructions (SWI), external government regulations and customer policies / requirements.
• Maintain and further regional matter expertise
• Actively engaged in advanced planning deployments
• Attention to detail and elevates matters with sense of urgency for timely resolution
• Requires good communication skills in a collaborative environment
• Provides ongoing status updates to the local management

Qualifications

Qualifications, Experience and Education

Requirements

• Diploma or Bachelor’s degree from a four-year college or university. Master’s Degree preferred.
• 3-5 years related experience in the high-tech sector, import or export compliance, and international logistics operations.
• Customs Brokerage License preferred
• Minimum of 1-2 years of direct experience managing and leading teams.
• Technical expertise in import/export compliance
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Demonstrated experience interacting with external and internal customers to gather information and coordinate projects and/or shipments to satisfy the customer’s needs
• Demonstrated knowledge of compliance, import/export/trade regulations, global freight forwarding, export/import operations.
• Proactive, strong organizational and problem-solving skills
• Proficient in Word, Excel, email and various PC based software Additional Information All your information will be kept confidential according to EEO guidelines. Expeditors offers excellent benefits:
• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus