Quality & Safety Manager

Summary

The Quality & Safety Manager is responsible for leading the facility’s quality assurance, safety, and compliance programs. This role oversees the Quality & Safety Technicians and ensures all products meet customer specifications, regulatory requirements, and internal standards. The Manager drives continuous improvement initiatives, leads root ‑ cause investigations, maintains compliance systems (including ISO), and partners closely with production and leadership to strengthen quality and safety culture across the plant.

Primary Duties &

Responsibilities

Leadership & Team Management

• Supervise, coach, and develop Quality & Safety Technicians.
• Manage daily priorities, work assignments, and oversight of inspections, audits, and testing activities.
• Conduct performance evaluations and ensure technician training.
• Champion a proactive, prevention ‑ focused mindset in quality and safety. Quality Assurance & Systems Ownership
• Own the Quality Management System (QMS).
• Review and approve testing protocols, sampling plans, and procedures.
• Monitor production quality performance and present findings.
• Ensure calibration and maintenance of testing equipment.
• Partner with teams to drive corrective and preventive actions. Nonconformance, CAPA & ISO Compliance
• Oversee NCR process, review reports, and ensure timely closure.
• Lead root cause investigations and verify CAPA effectiveness.
• Maintain ISO documentation, audits, and certification requirements.
• Train staff on ISO and documentation expectations.
• Support customer audits and corrective actions. Safety & Environmental Compliance
• Oversee safety inspections, hazard assessments, and compliance.
• Ensure OSHA compliance including LOTO, PPE, forklift safety, and chemical handling.
• Lead incident investigations and corrective actions.
• Maintain safety records and environmental documentation.
• Support training and emergency preparedness. Customer & Regulatory Support
• Act as primary contact for customer quality and compliance issues.
• Review and approve regulatory documentation.
• Participate in customer visits and audits.
• Ensure timely and accurate customer responses. Perform all other duties as assigned. Education, Experience, Skills/Abilities Required
• Bachelor’s degree in Quality, Engineering, Operations, Safety, or related field (or equivalent experience).
• 3–5+ years in manufacturing quality or safety roles; corrugated industry preferred.
• Experience leading teams or supervising staff.
• Strong knowledge of QMS, NCR/CAPA, and quality tools.
• Understanding of OSHA safety programs.
• Proficiency in Microsoft Office. Preferred
• ISO 9001 internal auditor certification.
• Lean/Six Sigma certification.
• Experience with GMA, ISTA, or packaging standards.
• OSHA 30, CPR/First Aid, or similar certifications. Physical & Travel

Requirements

• Prolonged periods of sitting, working on a computer, and attending meetings.
• Ability to walk, stand, kneel, and perform inspections as needed throughout the facility.
• Must be able to lift up to 50 pounds.
• Up to 25% travel for audits, training, and supplier/customer site visits. EE Statement L&M Corrugated Container Corporation is an equal opportunity employer.