IT & Digital Enablement Lead (Africa Operations)

Company Description Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada.  We specialize in Business Intermediary, Outsourcing and Professional Services, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Kenya, Rwanda, Uganda, Liberia, Cameroon and Ivory Coast. We are seeking an IT & Digital Enablement Lead (Africa Operations). The IT & Digital Enablement Lead (Africa Operations) is responsible for managing and supporting Procept Africa’s IT operations, enterprise systems, digital tools, and technology support services to ensure stable, secure, and efficient business operations. The role focuses primarily on operational IT management, user enablement, systems support, and technology coordination across Procept Africa’s business operations. The role will also support the adoption and effective use of digital tools that improve operational efficiency, collaboration, consulting delivery, and customer service. Job Description 1. Role Purpose The IT & Digital Enablement Lead (Africa Operations) is responsible for managing and supporting Procept Africa’s IT operations, enterprise systems, digital tools, and technology support services to ensure stable, secure, and efficient business operations. The role focuses primarily on operational IT management, user enablement, systems support, and technology coordination across Procept Africa’s business operations. The role will also support the adoption and effective use of digital tools that improve operational efficiency, collaboration, consulting delivery, and customer service. 2. Reporting Line Administrative Reporting Chief Commercial Advisor Functional Reporting Head, Consulting Delivery Services Direct Reports

• IT Officers Systems Support Personnel
• External Vendors
• Technology Service Providers Key Stakeholders
• CEO’s Office
• PMO
• Consulting Teams
• Business Development
• HR
• Finance
• Operations Teams
• Country Representatives (where applicable) 3. Role Scope Functional Scope
• IT Operations & Support
• Systems & Applications Administration
• User Enablement & Adoption
• Website & Digital Platform Support
• Cybersecurity & Access Control Support
• Vendor & Service Provider Coordination
• Technology Process Improvement Geographic Scope Primary responsibility for Nigeria operations with support coordination for other Procept Africa locations where required. 4.

Key Responsibilities

A. IT Operations & Support

• Manage day-to-day IT operations, user support, system availability, and issue resolution
• Maintain IT procedures, documentation, system monitoring, and user access management B. Systems & Applications Management
• Support and administer enterprise systems, business applications, and collaboration platforms
• Coordinate system maintenance, vendor support, automation, and process improvement initiatives C. Digital Enablement & User Adoption
• Support rollout and adoption of digital tools through user training, guidance, and support
• Serve as liaison between business users and technology vendors/service providers D. Website & Digital Platform Support
• Ensure website stability, security, maintenance, hosting, and technical support coordination
• Support digital platforms and analytics tools used across the business E. Cybersecurity & Information Protection
• Implement basic cybersecurity, access control, and data protection practices
• Support risk monitoring, incident escalation, audits, and compliance activities F. Vendor & Service Provider Coordination
• Coordinate IT vendors and service providers to ensure effective and cost-efficient service delivery
• Monitor vendor performance, SLAs, maintenance activities, and support requests G. Reporting & Continuous Improvement
• Prepare operational IT reports and maintain IT asset and system records
• Identify and implement practical improvements to systems, processes, and user experience

Qualifications

5. Candidate Profile Education Bachelor’s degree in: Information Technology, Computer Science, Information Systems, Engineering or related discipline Experience 3–5 years’ experience in IT operations, systems administration, or technology support

• Experience managing business applications and enterprise systems
• Experience coordinating vendors and technology service providers
• Experience supporting users in professional services or consulting environments is an advantage
• Practical experience supporting collaboration tools, cloud platforms, and digital workplace technologies Certifications Preferred certifications include:
• ITIL4 Foundation and higher levels
• Microsoft Certifications
• AWS or Cloud Fundamentals Certifications
• Cybersecurity Fundamentals Certifications
• Project Management Certifications (PMP, PRINCE2, CAPM) are an added advantage
• Vendor coordination and SLA monitoring
• Systems documentation and reporting
• Basic analytics and reporting tools.