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Implementation Engineer (U.S.)

Hive Learning · Remote (US) Remote
Category Customer Service
Posted 2mo ago
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Job description

Degree: Computer Science or related bachelor’s Experience: 3+ years SaaS implementation experience

Responsibilities

  • Configure CRM integrations (HubSpot, Salesforce)
  • Implement call-recording ingestion (Gong, Clari, Teams)
  • Support product configuration for U.S. accounts
  • Troubleshoot technical issues
  • Lead implementation process alongside CS
  • Reduce onboarding time to < 5 days