Collections Analyst

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Arrowhead Specialty   is seeking   Collections Analyst   to join our growing team in   St. Petersburg, Florida! The Collections Analyst   is responsible for   supporting the Team Leader/Senior in execution of all transactions related to Premium Accounting within GMI. The lead role will   be responsible for   managing and reconciling insurance premium transactions to ensure   accurate   financial reporting and smooth cash flow. The role manages the end-to-end accounts receivable and   collections   process, ensuring   timely   premium payments,   accurate   cash application, and exceptional service to internal and external stakeholders. This role serves as the link between policy administration, billing, and other finance teams. The role will be   required   to research inquiries and meet processing deadlines with accuracy and timeliness. How You Will Contribute:

• Reconcile,   maintain , and analyze Accounts Receivables (A/R), including suspense accounts and aging reports.
• Manage outstanding account   balance   communication and follow up via phone, email, and letters.
• Partner with outside collection agencies on unresolved balances.
• Communicate with insureds, agents, and internal departments to resolve premium or billing issues.
• Manage and update clear,   accurate   customer records.
• Ensure   accurate   cash application of incoming payments to customer accounts and investigate discrepancies.
• Resolve cash application activities such as payment exceptions, unapplied cash issues, and returned payments.
• Issue and reconcile premium payments, broker commissions, state taxes, and credit refunds.
• Handle reissues, voids, stop payments, and   escheatments .
• Utilize Excel and financial systems to analyze data and support reconciliation and reporting activities.
• Support   month -end close activities, including journal entries and account reconciliations and maintenance.
• Support departmental projects including system updates, process improvements, and migrations.
• Assist   with internal and external audit requests.
• Escalate issues, trends, or control concerns to leadership when   identified .
• Ensure company policies, audit requirements, and regulatory guidelines are followed.
• Collaborate with Underwriting and Operations to ensure efficient workflows and   maintain   process documentation.
• Serve as backup support to team members.
• Other duties as assigned. ​ Skills & Experience to Be Successful:
• High school diploma or general education degree (GED).
• One to three years of related experience and/or training.
• Strong analytical skills with accuracy and attention to detail.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize a diverse portfolio of tasks while consistently meeting deadlines.
• Excellent interpersonal skills and the ability to work independently and as part of a team in a dynamic environment.
• Ability to investigate and resolve financial discrepancies.
• Proficiency   in Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience with agency management systems.   (preferred)
• Insurance   background.   ( preferred) Teammate

Benefits

& Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: • Health

Benefits

Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial

Benefits

ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond

Benefits

Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits.

Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.

Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an

Equal Opportunity

Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.