Staff Systems Engineer - AV & Unified Comms.

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world.

Progress starts with you. Job Description Visa’s Corporate IT organization is undergoing a bold transformation to redefine the future of enterprise technology. We are moving beyond the traditional IT playbook of stitching together off-the-shelf solutions.

Instead, we are building a true engineering-driven organization that prioritizes customer experience, operational excellence, and innovation at scale. Our mission is to deliver   platforms that are highly leveraged, intuitive, and   resilient   —   platforms   that employees love to use. Where packaged software falls short, we will   innovate around   its limita tions,   lev eraging   modern design principles, automation, and AI-driven enhancements.

The Opportunity

We are seeking a   Staff AV   and UC   Engineer  to join the AV   Delivery   Engineering    team . This role  is responsible for  implementing designs, standards, and delivering   enterprise grade   audiovisual and collaboration environments across Visa’s global offices, including conference rooms, collaboration spaces,   e vent spaces, and specialty environments. As a   Staff AV   and   UC   Engineer   you   will sit at the intersection of AV engineering, unified communications, networked systems, and enterprise governance. You will act as a technical authority for AV build standards, work closely with construction and workplace partners, and ensure that all deployed solutions are intuitive for users, supportable for operations, and aligned with Visa’s security and reliability requirements. The ideal candidate has experience   designing and delivering enterprise‑scale AV and UC solutions—including Microsoft Teams Rooms and AV‑over‑IP architectures—while providing technical leadership and governance across AV/UC vendors and integrators. The Work   itself:

• Lead the implementation and commissioning of standard and complex AV conferencing spaces, including focus rooms, huddle rooms, medium and large conference rooms, town halls, auditoriums, and specialty environments.
• Enable AI‑assisted collaboration experiences through AV hardware standards and   identify ing   agentic automation opportunities that improve deployment, monitoring, and lifecycle management of AV and UC environments.
• Leverage AI enabled   tools and analytics (e.g., event data, device telemetry, and monitoring insights) to inform design decisions,  identify  systemic issues,   and improve the reliability and performance of AV and UC environments at scale.
• Apply a   product mindset, partnering with Product, Workplace, and Operations teams to evolve room design and collaboration experiences using usage data, user feedback, and lifecycle insights.
• Partner closely with   AV Operations and Support teams   to analyze repeat incidents and systemic issues, using feedback loops and lifecycle data to improve standards, drive corrective design changes, and reduce long‑term support effort.
• Serve as a   subject matter expert for Microsoft Teams Rooms (Windows) , including   compute, touch controllers, schedulers, cameras, microphones, and BYOD/USB‑C workflows.
• Define, implement, and   maintain   global AV standards, room typologies, reference designs, and bill‑of‑materials (BOM) guidance across new builds, renovations, and modernization programs.
• Review and approve   AV schematics, elevations, network diagrams, and design documentation   produced by integrators and design partners.
• Make informed engineering decisions on   display sizing, camera placement, microphone strategies (ceiling vs table), DSP architecture, lighting integration, and room ergonomics.
• Design and   validate   AV‑over‑IP network architectures, including AV LAN segmentation, switch topology, redundancy, and monitoring considerations.
• Partner with   Real Estate, Construction, Architects, General Contractors, and Low‑Voltage teams   to ensure AV requirements are incorporated early and delivered accurately.
• Govern   AV integrators and vendors, ensuring adherence to enterprise standards, quality expectations, schedules, and acceptance criteria.
• Lead   acceptance testing, commissioning, and operational handoff, ensuring solutions are production‑ready and supportable by AV Operations and onsite support teams.
• Collaborate across   Security, Network Engineering, Infrastructure, and Collaboration platforms   to ensure compliant, reliable solutions.
• Maintain   platform documentation, operational playbooks, FAQs, and training materials   to support scale and consistency.
• Balance   user experience, operational simplicity, security, cost, and schedule risk   in all design and delivery decisions. Essential   Capabilities:
• AI‑first mindset,   leveraging   AI‑enabled capabilities to improve design decisions, operational efficiency, lifecycle management, and user experience across AV and collaboration platforms.
• Strong engineering mindset with the ability to translate business and workplace needs into scalable AV and UC solutions.
• Deep working knowledge of Microsoft Teams Rooms ecosystems, conferencing peripherals, and enterprise collaboration workflows.
• Hands   on   experience with DSP platforms (e.g., QSYS), ceiling microphone arrays, wireless microphone systems, and professional audio design.
• Experience designing and integrating lighting and control systems for AV environments, ensuring lighting supports camera performance, user experience, and seamless integration with enterprise AV control platforms.
• Experience implementing and   supporting large   format displays and LED video walls, including processors and content routing.
• Solid understanding of enterprise networking concepts as applied to AV systems (VLANs, QoS, redundancy, SNMP monitoring).
• Ability to lead technical reviews, challenge designs constructively, and drive decisions with minimal oversight.
• Strong communication skills and the ability to collaborate across engineering, operations, security, and workplace teams.
• Comfort operating in a global, matrixed environment with multiple stakeholders and delivery partners. This is a   hybrid   position.   Expectation   of days in   office   will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 5-7 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
• Demonstrated experience identifying and applying AI‑assisted and agentic capabilities to improve AV/UC deployment, monitoring, lifecycle management, and user experience at enterprise scale.
• Experience designing and delivering AV systems in large, global enterprise environments.
• Demonstrated experience with Microsoft Teams Rooms, enterprise conferencing standards, and room automation.
• Familiarity with AV-over-IP switching platforms and dedicated AV networks.
• Experience working within construction led projects and coordinating AV scope with architects and general contractors.
• Unified Communications telephony experience, including Microsoft Teams Phone, call routing models (Direct Routing and Operator Connect), and enterprise voice design considerations.
• Handson experience with Session Border Controllers (SBCs)—specifically AudioCodes—including configuration, high availability, and interop with Teams Phone.
• Experience operating or integrating with AudioCodes OVOC (One Voice Operations Center) for SBC and voice infrastructure monitoring, lifecycle management, and troubleshooting.
• Industry certifications such as AVIXA CTS, CTS-I, CTS-D, or equivalent preferred. U.S. Applicants Only The estimated salary range for this position is $131,600.00 to $ 210,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel

Requirements

This position requires travel 5-10% of the time. Mental/Physical

Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.