Program Manager

Responsibilities

· Initial Communication & Issue Resolution: o

• Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution. o Function as a liaison between customers and internal teams, facilitating clear and timely communication. · Coordination with Headquarters (HQ): o
• Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures. o
• Provide regular updates to HQ on project status, customer feedback, and potential challenges. · Customer Requirement Analysis & Solution Provision: o Clarify customer requirements through detailed discussions and documentation. o
• Provide tailored solutions to address both business and engineering-related challenges. · Customer
• Support & Engineering Collaboration: o
• Assist customers in resolving technical and operational issues, ensuring smooth project execution. o
• Collaborate with engineering teams to develop and implement effective solutions. · Program Leadership & Ownership o
• Own and manage assigned programs across the full product lifecycle, including program award, development, supplier selection, launch, series production, post-production performances and lessons learned, in alignment with the LGD product delivery process lead and coordinate multi-disciplinary, cross functional teams to achieve program objectives related to timing, quality and customer satisfaction. o
• Establish, maintain, and monitor top-level programs plans, including customer milestones, internal deliverables, and resource requirements. · Customer & Stakeholder interface: o
• Serve as the primary point of contact for customers on assigned programs, leading all program‑related communications. o
• Build strong customer relationships and represent with professionalism, accountability, and transparency. o
• Participate in lessons‑learned analyses for both awarded and lost business opportunities. · Meeting Coordination & Facilitation: o Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers. o
• Ensure all stakeholders are aligned on project goals, timelines, and deliverables. · Program Execution & Performance: o
• Deliver business results that meet or exceed LGD expectations for awarded programs, with clear accountability for timing, quality performance. o Regularly communicate program status, risks, and mitigation plans to internal teams and management steering committees. o
• Coordinate and monitor program documentation, schedules, technical performance (including tooling, and capacity), quality deliverables, and production readiness. o Proactively manage risks, implement countermeasures, and escalate issues when required. · Change, Risk & Production Management: o
• Lead the global Change Management process, ensuring alignment to design, specifications, cost, and timing commitments. o
• Manage the Series Production phase, including claims management, change execution, continuous improvement initiatives, ECR/APQP change/validation change activities, and ongoing commercial negotiations. o
• Ensure sufficient resources are planned and allocated to support quality, timing, safety, and security objectives. · Compliance, Quality & Safety: o
• Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements. o
• Ensure compliance with applicable automotive standards and customer‑specific requirements, including IATF 16949, Automotive SPICE, ISO 17025. o
• Maintain working knowledge of APQP and regulations and ensure all program activities are performed in a safe manner. · Business Travel & Customer
• Support: o Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews. o Function as a key representative during customer visits, ensuring a positive and productive experience.

Requirements

· Education &

• Experience: o
• Bachelor’s degree required, or equivalent experience (three additional years of relevant technical experience in degree). A technical or engineering degree is strongly preferred. o Minimum of 5 years of project and/or program management experience within the automotive industry, with a demonstrated record of successful program execution. o
• Proven ability to lead cross‑functional teams and manage complex programs across multiple phases of the product lifecycle. o
• Experience coaching or developing project and/or program managers is preferred. o Project Management certification is preferred. o Prior experience in a Program manager or Design release engineer environment is a plus. · Language
• Proficiency: o Bilingual in Korean and English preferred. o
• Ability to communicate effectively with global clients and internal teams. · Technical Skills: o Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). o
• Familiarity with project management tools and software. o
• Solid understanding of automotive product development processes and cross‑functional engineering practices. o
• Strong communication, leadership, and stakeholder‑management skills, with the ability to drive results in a global environment. · Confidentiality & Information Management: o
• Ability to manage sensitive and confidential information appropriately, ensuring data security and compliance.

Benefits

Heath, Dental and Vision and Life Insurance covered at 100% for employees 401(K) plan with company match Paid Vacation/Sick Lunch provided