Field Applications Engineer (Mid - Sr. Levels)

About the Role

AS A FIELD APPLICATIONS ENGINEER, YOU WILL SERVE AS THE CRITICAL LINK BETWEEN OUR R&D TEAM AND CUSTOMER PRODUCTION ENVIRONMENTS. YOU WILL DEPLOY OUR SYSTEMS AT MANUFACTURING SITES, TUNE THEM FOR REAL-WORLD CONDITIONS, AND PROVIDE TECHNICAL SUPPORT WHEN ISSUES ARISE. THIS ROLE REQUIRES STRONG TROUBLESHOOTING SKILLS, DIRECT CUSTOMER ENGAGEMENT, AND THE ABILITY TO WORK INDEPENDENTLY IN FAST-PACED ENVIRONMENTS.

Responsibilities

· INSTALL AND VALIDATE OUR VISION HARDWARE/SOFTWARE AT CUSTOMER MANUFACTURING SITES · ENSURE RELIABLE SYSTEM OPERATION ON EMBEDDED PLATFORMS SUCH AS NVIDIA JETSON · DIAGNOSE, RESOLVE TECHNICAL ISSUES REMOTELY AND ON-SITE USING LOGS, TESTING, AND SCREEN. SHARING · GUIDE CUSTOMERS THROUGH CONFIGURATION CHANGES AND VERIFY SUCCESSFUL IMPLEMENTATIONS · DOCUMENT SOLUTIONS AND MAINTAIN AN INTERNAL KNOWLEDGE BASE OF COMMON ISSUES AND FIXES · COLLABORATE WITH ENGINEERING BY SUBMITTING BUG REPORTS, TRANSLATING CUSTOMER CHALLENGES, AND VALIDATING FIXES · BUILD, MAINTAIN INTERNAL TEST STATIONS TO VALIDATE FEATURES, CONFIGURATIONS, AND SYSTEM UPDATES · RUN EXPERIMENTS TO EVALUATE SYSTEM PERFORMANCE ACROSS PARTS, MATERIALS, AND PRODUCTION CONDITIONS. · DEVELOP ROBOTICS APPLICATIONS, AUTOMATION WORKFLOWS, AND DATA TOOLS FOR ROBOT SETUP, MONITORING, CALIBRATION, TOOL PATHS, AND AI WORKFLOWS · MAINTAIN LAB TEST SYSTEMS TO VALIDATE FEATURES, EVALUATE PERFORMANCE, AND SUPPORT DEMOS AND PRE-RELEASE TESTING.

Minimum Qualifications

· BS IN ENGINEERING, COMPUTER SCIENCE, OR A RELATED FIELD · 5+ YEARS OF HANDS-ON EXPERIENCE WORKING WITH COMPLEX TECHNICAL SYSTEMS (AUTOMATION, ROBOTICS, INSTRUMENTATION, OR SIMILAR). · PROFICIENCY WITH LINUX AND STRONG TROUBLESHOOTING SKILLS, WITH THE ABILITY TO WORK INDEPENDENTLY AND CLEARLY COMMUNICATE TECHNICAL CONCEPTS TO CUSTOMERS AND INTERNAL TEAMS. · ON-SITE IN OUR CAMPBELL FACILITY · 20–30% TRAVEL FOR INSTALLATIONS ACROSS THE U.S., EUROPE, KOREA, AND JAPAN, WITH ONGOING REMOTE CUSTOMER SUPPORT. Value Add · EXPERIENCE WITH ROBOT PROGRAMMING (FANUC, KUKA, UR, ABB, OMRON) · FAMILIARITY/EXPERIENCE WITH CALIBRATION, METROLOGY AND CAD FOR DESIGNING FIXTURES OR MOUNTS. · INDUSTRIAL AUTOMATION EXPERIENCE, INCLUDING 3D SENSING, POINT CLOUDS, COMPUTER VISION, OR EMBEDDED/ARM SYSTEMS. · PYTHON APPLICATION DEVELOPMENT AND EXPERIENCE IN CUSTOMER-FACING TECHNICAL ROLES (FIELD SERVICE, APPLICATIONS ENGINEERING, OR TECHNICAL SUPPORT) · PROFICIENCY IN FRENCH, GERMAN, KOREAN, OR JAPANESE