Executive Team Leader Service & Engagement (Assistant Manager Front End) - Bemidji

The pay range is $64,000.00 - $128,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits . ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.   Learn more about Target here. ALL ABOUT SERVICE & ENGAG E MENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates   of   both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and   ultimately guest   loyalty. Empowered to make shopping quick and easy for guests at the   checklanes , guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At Target ,   we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the   s kills and experience of :

• G uest service fundamentals and experience building , driving loyalty   and managing a guest - first team culture across the store
• G uest engagement ,   problem   solving   and resolution   of guest concerns
• R etail business fundamentals ,   including   department sales trends, inventory management, guest shopping patterns,   pricing   and promotions strategies
• S etting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
• M anaging a team of hourly team members   and   leaders and creating Service and Engagement business strategies and goals
• R ecruiting, selecting and talent management of hourly team members and leaders As   a Service & Engagement Executive Team Leader , no   two days   are ever the same, but a typical day will   most likely include   the following responsibilities:
• Consistently delivers guest experience commitments
• Holds TLs accountable to deliver exceptional guest experiences through consistent accountability, team development,   training   and recognition.
• Celebrates   outstanding guest experiences across teams and ensures recognition is consistent and meaningful.
• Reviews area guest, financial, and team metrics to   identify   gaps and understand team behaviors.
• Celebrates wins, sets clear priorities, and leads actions that drive results and enhance the guest experience.
• Partners across teams to create an easy,   inspiring   and friendly guest experience.
• Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard .
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest   experience;   and use guest feedback to coach/recognize teams .
• Lead and champion Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our   guest   and/or enhance their shopping experience.
• Build a team of passionate and knowledgeable   team   who   strive to exceed guest service expectations by focusing on decreasing   wait   time,  friendly guest   interaction s, quality of service,   product   and service recovery , driving loyalty and cleanliness standards .
• Ensure Team Leader schedules support a   quick and easy   experience during guest peak traffic times for all shopping preferences:   checklanes ,   self-checkout, Order Pick-up,   drive   up   Orders, Returns and Starbucks .
• Lead   your   team to deliver   pick up and   drive up   orders (including   drive   up Returns and Starbucks) efficiently and accurately to digital guests.
• Drive total store sales,   demonstrate   how   you, your team, and   your departments contribute to   and   impact total store profitability   by supporting in store events, driving   loyalty   ,   ensuring quality measures are met, etc.
• Create ,   lead , and model   a culture of executing all best practices as outlined with team onboarding ,   learning , and required training ; help close skill gaps through development,   coaching   and team interactions .
• Anticipate staffing needs, talent   plan   and   recruit   – both long and short term .
• Manage   your   team to   follow - up   on training completion, check for understanding and   provide   continuous education opportunities to drive   proficien cies   for all front of store experiences .
• Engage in consistent   and   meaningful  development   conversations throughout   the Service   and E ngagement Team   L eader career path .
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest - centric culture .
• Establish a culture of accountability through clear expectations and performance management   ( listen,   observe , recognize and coach)   on critical Service and Engagement behaviors .
• Analyze   business reporting and guest insights to understand , troubleshoot and follow - up   on opportunity areas .
• Ensure your team   q uickly respond s  to any   concerns during a   guest shopping experience by de- escalating  the situation and   ensur e   your team understands and feels supported to resolve or address guest concerns and issues .
• Create a scheduling strategy to   allocate   work   hours   to support peak traffic times, key holiday   events   and weekends .
• Manage the   store   experience by   anticipating   and/or reacting with urgency to staffing   or scheduling   needs based on fluctuations in guest traffic and sales .
• Lead   your team to stay   up-to-date   on upcoming major promotions, brand   launches   and events   by sharing   appropriate communication ,   teaching   the team where to find information and hold them accountable to   reviewing   it.
• D emonstrate a culture of ethical   conduct, and   compliance ;   l ead team to work in the same way and hold others accountable to this commitment .
• Demonstrate inclusivity by valuing diverse voices   and   approaches, being authentic and respectful, and creating   equitable   experiences.
• Develop and lead   a safety culture   and performance of the department through modeling and recognizing safe   behaviors,   identifying   and correcting hazards, holding team accountable to   following safety expectations,   assisting   with incident response, and reporting/investigating injuries   timely   and accurately.
• Lead an   in   store   security culture by focusing on deterrence,   response   and resolution   in order to   improve physical security processes .
• Lead merchandise protection strategies across the total   store;   including ordering, storage and application as directed by best practices .
• As a key c arrier,   implement   all safe and secure training and processe s .
• Address all store emergency and compliance needs .
• Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts
• All other duties   based   on business needs . WHAT WE ARE LOOKING FOR This m ay   be the right job for you if:
• You enjoy interacting and helping others - including guests that   shop   our store and fellow team members you work with .
• You thrive in a fast-moving, highly   active   and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to   working   a   variable   work schedule with varying hours,   days   or shifts (including nights, weekends,   holidays , closing   shifts and   other peak shopping times). The good news is that we have some amazing training that will help teach you everything you need to know to   be   a   Service & Engagement Executive Team Leade r .   But ,   there are a few skills you should have from the get-go:
• 4-year   degree or equivalent experience
• Strong interpersonal and communication skills
• Str ong business acumen
• M anage conflict, lead and hold others accountable
• R elate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Ability to communicate on multiple frequency devices and   operate   handheld   scanners, and   other technology equipment as directed.
• Manage workload and prioritize tasks independently   and with a team
• Capability to remain focused and composed in a fast-paced environment and   accomplish   multiple tasks within established   timeframes We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics   that   we expect:
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions,   reports   and information
• Scan,   handle   and move merchandise efficiently and safely, including   frequently   lifting or moving merchandise up to   44   pounds without   additional   assistance from others
• Accurately   handle cash register operations and cash transactions   and oversee cash office processes   as needed
• Climb up and down ladders as needed
• Flexible work schedule (e.g., nights,   weekends   and holidays) and re liable and prompt   attendance   is necessary
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Benefits

Eligibility Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [email protected]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.