Referral Specialist - Internal Medicine

Position

Summary

Florida Medical Clinic Orlando Health Job Title: Referral Specialist Full Time: Monday - Friday 8:00 AM to 5:00 PM Department: Internal Medicine Location: Zephyrhills, FL Position

Summary

The initial contact of each new patient. Why is Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ Financial & Retirement – Up to 5% employer match on retirement contributions.✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Essential Functions

• Completes registration and obtains insurance authorization for new patients, diagnostic testing and forhospital admissions.
• Ensures financial information and insurance has been verified.
• Updates patient insurance information in billing systems as needed.
• Initiates the referral and authorization process for all services and visits.
• Works closely with nursing and medical staff to facilitate optimal patient care.
• Communicates with the scheduling department to verify each patient’s insurance requirements have beensatisfied for upcoming appointments.
• Coordinates with other departments as needed to facilitate patient’s visit.
• Provides patient with referral information for other physicians and facilities.
• Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc.in order to obtain the required authorization needed for each service.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLAand other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures. Other Related Functions
• Assumes responsibility for professional development and education. Education/Training
• High school graduate or equivalent education. Licensure/Certification
• None. Experience
• One (1) year of retail, customer service or health care.