Accommodations Overnight Front Office

Overview

The Night Auditor plays a critical role in nightly property operations by balancing accounts and supporting guest services during overnight hours. You’ll perform system maintenance, handle check-ins/outs, and ensure guests have a safe, pleasant experience during off-peak hours.

Responsibilities

Guest Services & Communication

• Greet and assist guests with check-in/check-out processes in a friendly, professional manner.
• Answer guest questions and provide accurate, timely information.
• Address guest needs and resolve issues promptly and courteously.
• Communicate problems to management as needed. Night Audit & Financial Duties
• Perform all night audit procedures, including:
• Ending the business day and running nightly accounting reports.
• Balancing and distributing daily revenue reports.
• Completing all required audit documentation.
• Running system backups as needed.
• Prepare and share this information with accommodations supervisors and managers. Property & Front Desk Operations
• Monitor and maintain cleanliness of guest-facing areas (e.g., lobby, pool).
• Keep front desk stocked and organized.
• Remove trash and maintain guest common spaces.
• Occasionally work both indoor front desk duties and outdoor checkpoints (e.g., camp gate toll booth). Team Support & Miscellaneous
• Assist with other duties as assigned by management to support Accommodations and hotel operations.
• Maintain professional appearance and punctual attendance.
• Work independently during overnight hours.

Qualifications

• Excellent communication and customer service skills.
• Detail-oriented and reliable problem-solver.
• Basic computer skills (e.g., Microsoft Office, reservation/audit systems).
• Ability to work overnight shifts independently.
• Professional appearance and positive attitude. Physical Demands
• Ability to sit, stand, or walk for extended periods.
• Occasional lifting (up to ~40–75 pounds with assistance).
• Some work outdoors in varying weather conditions. Work Environment
• Overnight shift (typically covering late night through early morning hours).
• Interaction with guests, accommodations staff, and managers.
• Balance of desk work and guest service duties.