IT Desktop Support

Company Description Healthcare Company Job Description Position : IT Desktop

• Support Duration : 5+ Months Location : Painted post, NY Voice Operational Resource Normal business hours, (Mon-Fri, 8 AM to 5 PM). Role/Responsibilities: · Operations team member involved in the design and deployment of Cisco Call Manager solutions and IPT Deployments · Operations team member to be Avaya Definity G3R PBX resident SME for Service Operations ·
• Perform analysis and diagnosis of complex voice (Avaya or IPT) and data network issues ·
• Work and collaborate with project and operational teams, and 3rd party vendors. ·
• Provide consistent and frequent project status updates and project issues. Skills/
• Experience: · 2+ years designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail · 5+ years deploying, installing and configuring complex Avaya Definity G3R solutions · 5+ years troubleshooting and resolving complex Avaya Definity G3R issues · 3+ years hands on, multi-site telecommunications experience · SIP, H.323 and MGCP voice protocol configuration experience is a must ·
• Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers · Prior experience deploying and administering routers, switches, VGs, ATAs, RAS, TACACS and · LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling] and VoIP infrastructures ·
• Excellent documentation, presentation, and problem solving skills ·
• Excellent communication skills and client-facing skills · CCIE [Voice or R&S], CCVP, or CCNP is a plus Additional Information All your information will be kept confidential according to EEO guidelines.