Customer Service Representative

Company Description Mindlance Inc. is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com. Job Description Job Title: Customer Service Representative I Duration: 6+ Months Contract to hire Location: Warrendale, PA Work Schedule : Available shifts M-F - 9:30-6:00 PM EST; 9:00-5:30 PM Pay: $13/hr. on W2 all inclusive. Description:

• Receive and place telephone calls.
• Perform data entry and use software programs.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Must document all calls and evaluate each account to determine if further research is necessary.
• Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.
• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
• Requires close attention to accuracy, performs independently, subject to practices and procedures. Additional Info:
• These are entry level Front End CSRs
• Candidates are taking calls from patients for Rx re-orders, may have to occasionally speak with doctors/nurses, but mainly patients
• Will take 50-60 calls a day
• Will look at candidate’s right out of college
• Submit just Computer and Typing test, and Math test will be given onsite to stay consistent
• Candidates need to be DEPENDABLE Additional Info:
• There may be a possibility that they will be temp to hire. It will depend on performance and business need as the yr. progresses
• Must have 2yrs experience and we are open to retail customer service experience (call center is a plus); will look at recent college graduates; candidates also need to have at least 6 months at previous employers (avoid job hoppers)
• I would stick to $13 per hr. If we were to bring them on they would then get a bump up to $14.50 if hired on perm
• Initial training is roughly 2 weeks and during this time it would be 9am – 530pm

Qualifications

Customer Service Representative Additional Information To discuss on this opportunity feel free to reach Afaque Ahmed Call on 732.582.0993  or email your resume to afaquea(at)mindlance.com