Pharmacy Liaison | Outpatient Infusion

Pharmacy Liaison | Outpatient Infusion Our Mission : Quality, compassionate care for all. Our Vision : Reimagine health care through connection, service and innovation. Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Logan Health in beautiful Kalispell, MT, is looking for an experienced Pharmacy Technician to join their team as Pharmacy Liaison for Outpatient Infusion! What you'll be doing: This newly created position will help assist patients with getting access to their infusion medication by assisting with prior authorizations, insurance denial processes, working with drug manufacturers on drug assistance programs, and working with the billing and hospital financial assistance program. You'll be working together with multiple teams including Pharmacy, Outpatient Infusion, Neurology, Rheumatology, Digestive Health, and Specialty Pharmacy.

Who you are: You are an experienced, independent pharmacy technician who enjoys taking initiative and is confident stepping into a newly created role. You excel at communicating with patients, providers, billing teams, and other key stakeholders. You are highly organized, detail oriented, and comfortable navigating prior authorizations, insurance denials, and accurate record tracking.

Qualifications

• Montana Pharmacy Technician licensure required.
• Minimum of two (2) years Pharmacy Technician experience required.
• Nationally certified as a CPhT or equivalent preferred.
• Possess knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology preferred.
• Highly proficient in Microsoft Office particularly Excel and Word required.  Possess ability to quickly learn other software programs and extract relevant information required.
• RQI Provider (BLS) within 7 days of hire/transfer or before independent patient care, whichever comes first.
• ALS (ACLS) within 6 months of hire/transfer.
• Promotes excellence through setting high standards and providing high quality outcomes.
• Ability to act with integrity, kindness, and exhibit empathy.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.. Job Specific Duties:
• Provides professional customer care to hospital patients by providing a full suite of custom medication management services.
• Works collaboratively with clinicians to serve patients.
• Educates prospective pharmacy patients on how hospital serves patients and improves overall care.
• Supports outpatient retail and specialty prescription medication needs.
• Strives to grow the specialty pharmacies patient population per department protocol.
• Ensures patients remain on track with medication regimens, outbound therapy/medication adherence check-ups, and secures refill prescriptions.
• Communicates effectively with stakeholders regarding: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Assists leadership in the development of new processes to ensure smooth operations and patient care.
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications.
• Performs refill reminder calls under the supervision of a pharmacist.
• Resolves insurance related issues, including prior authorizations (PAs), and assists patients with various forms of financial assistance.
• Ensures appropriate documentation in required systems/tracking mechanisms.
• Oversees, organizes, and updates relevant data using database applications.
• In collaboration with leadership, applies observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Acts as a value-added business partner to stakeholders throughout the organization.
• Protects organization's value by keeping information confidential.
• Updates knowledge by participating in educational opportunities, reading professional publications, maintaining networks, and/or participating in professional organizations. The above essential functions are representative of major duties of positions in this job classification.  Specific duties and responsibilities may vary based upon departmental needs.  Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position. Maintains regular and consistent attendance as scheduled by department leadership. Shift: Day Shift - 8 Hours (United States of America) Schedule: Full-time, 40 hours per week, 8-hour days shifts, Monday - Friday 8 am-5 pm. No weekends, no holidays. Logan Health operates 24 hours per day, seven days per week.  Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Notice of Pre-Employment Screening

Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity

Employer Logan Health is an

Equal Opportunity

Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law.

If you require accommodation to complete the application, testing or interview process, please notify Human Resources.