Help Desk Support

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

• Provide first level support for all end-users.
• Troubleshoot and resolve hardware, software and voice/data communication systems issues.
• Escalate calls when appropriate.
• Write concise, informative tickets.
• Follow up on all tickets in a timely manner and follow through to resolution. SKILL SET
• Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
• Excellent customer service, verbal and written communication skills are a must.
• The ability to multi-task, prioritize and work under pressure are required.
• Must be willing to work flexible hours when appropriate.
• Prior customer service, call center or help desk experience is required. Thanks & Regards Praveen K. Paila 470-202-1117