Support Engineer II-Ext - AMZ23658.6

Employer: Amazon Web Services, Inc. Position:

• Support Engineer II-Ext - AMZ23658.6 Location: Atlanta, GA Multiple Positions Available: 1.
• Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues. 2.
• Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community. 3. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. 4.
• Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. 5.
• Execute migrations of existing on-premise environments to AWS Cloud, grow clients' existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance. 6.
• Analyze product and reports on support performance metrics to measure support success, service performance and drive customer facing platform improvements. 7. Act as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. 8.
• Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. 9.
• Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud. (40 hours / week, 8:00am-5:00pm, Salary Range $113776 - $160000) Amazon.com is an

Equal Opportunity

Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation #0000