Customer Success Manager Enterprise

Position

Overview

We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries. Your number 1 priority is to ensure customers achieve their desired business outcomes with our product. To achieve this, you will: - Define success with customers and onboard them -

• Own relationships and be proactive in finding ways to create more value - Relay feedback to product & eng teams, collaborating with them to validate new launches - Push for upsells, testimonials, and case studies -
• Create CS playbooks, support materials, workflows Desired Attributes - Kind, Humble, Relentless, Focused - Tech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it -
• Knowledge Seeker: Be able to learn product and industry applications quickly -
• Strong presentation skills:
• Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.) -
• Passion and work ethic: startups are not easy, this is not a cushy job at Google - Willing to do whatever it takes to win. - Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems - Bonus: Have used Zapier, CRM Automations or Agents in CS/
• Support function

Benefits

Competitive salary: $110k-$130k base + commission & bonus - Opportunity to collaborate with sales, product, design and engineering teams - Build a massive company with a world-class team - This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS. This is a full-time & in-person role in SF. We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI.

Comp Philosophy We pay to win. Bobyard targets competitive top-of-market compensation because we hire people who ship and drive real impact — and we aim to reward that, including through variable pay tied to performance. Individual compensation is determined by role, experience, and contribution, at Bobyard's discretion.