Network Support

Company Description Ajith KRG Technologies, Inc., ajith(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 310 Job Description Job Title: Network Support Location: Redmond WA Duration: Full Time Job Description: · 3 + years’ Network Engineer experience in supporting production environment including customer facing or customer support roles. · Having Azure domain experiences is a big asset. · Soft Skills

• Leadership - handle technically challenging and politically sensitive customer situations
• Strong communications skills – Excellent spoken and written English communication skills
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• Demonstrable troubleshooting skills
• Cross-team collaboration · Networking Skills
• Experience with networking concepts including Load balancer, Routing, Switching, Security
• Experience and familiarity with networking tools (ping, tracert, wire shark, etc.)
• Understanding geo-redundancy, CDN and VPN technologies (site to site, point to site preferred, leased line)
• Experience and understanding of the OSI model and related concepts Additional Information All your information will be kept confidential according to EEO guidelines.