Patient Financial Services Director

Overview

Salary Range: $85,000 - $95,000 a year (DOE) Location: 5500 Ming Ave #410, Bakersfield, CA 93309 Full Time, On Site Join a growing behavioral healthcare organization as our Director of Patient Financial Services , leading revenue cycle operations that support mental health and substance use treatment programs across multiple locations. In this leadership role, you'll oversee billing, collections, reimbursement, accounts receivable, and revenue cycle performance while partnering with operational and clinical leaders. We're seeking an experienced healthcare revenue cycle leader who can improve financial outcomes, strengthen processes, and support an exceptional patient financial experience.

Responsibilities

• Lead patient financial services and revenue cycle operations across a multi-site behavioral healthcare organization.
• Oversee billing, collections, accounts receivable, denials management, reimbursement, and cash posting functions.
• Partner with operational, clinical, compliance, and finance leaders to support revenue cycle performance and organizational goals.
• Monitor key financial and operational metrics and implement strategies to improve efficiency and reimbursement outcomes.
• Ensure compliance with healthcare billing regulations, payer requirements, and organizational policies.
• Manage relationships with payers, vendors, and external revenue cycle partners.
• Recruit, develop, and mentor revenue cycle leaders while fostering a culture of accountability and continuous improvement.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Finance, Accounting, or related field preferred
• 5-10 years of progressive healthcare revenue cycle experience
• Experience leading teams and managing revenue cycle performance
• Knowledge of commercial insurance, government payers, billing, collections, and reimbursement processes
• Strong analytical, reporting, and leadership skills

Benefits

• Medical, dental, and vision insurance with multiple plan options to fit your needs, and open access or in-network opportunities.
• Voluntary Ancillary Insurance Options including hospital indemnity, accident and critical illness plans
• Employer‑paid basic life and long-term disability insurance
• Employee Assistance Program (EAP) offering confidential counseling, wellness resources, and access to legal and financial professionals
• Access to wellness programs , including mental health support and preventive care tools
• Paid Time Off (PTO) and paid company holidays. We do not separate sick leave or vacation leave, unless required by law. Generally, we have full-time, eligible PTO packages that begin at 10 days per year (accrual based.)
• Family, medical, and parental leave benefits compliant with state and federal laws (including CFRA, PFL, HFWA, OFLA and other related programs)
• Bereavement leave and other workplace flexibility where applicable
• 401(k) retirement plan with company contributions after one year of full-time employment.
• Pre‑tax savings options including FSA and HSA accounts Embark is an

Equal Opportunity

Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society. #EBOTHR