Community Health Worker Lead

Overview

The Community Health Worker

• Lead (CHW
• Lead) is an expert and trusted member of the community, with an expert understanding of the patient culture, language, socio-economic status, and life experiences of the community served. The CHW
• Lead provides expert cultural mediation between healthcare, social services, and the community. The CHW
• Lead oversees workflows that supports best patient practice for CHW, CHW II, and CHW Specialist. The CHW
• Lead helps coordinate Central Health events for members and patients. The CHW
• Lead assists in hiring, training, and coaching new CHW team members and serves as a mentor to guide and direct. The CHW Supervisor plans community outreach programs, activities, and initiatives. The CHW
• Lead providesexpertise on variety of services including social services, clinical education, advocacy, and assistance with applying for health care coverage and resources. The CHW
• Lead will be responsible training preceptors, monitoring time sheets, and evaluations of students, and teaching CHW interns and entry-level CHWs. The CHW
• Lead functions as a team expert to provide services through informing, outreach, patient navigation, community health education, and the analysis of feedback and patient satisfaction. The CHW
• Lead may provide services through community outreach, the Central Health Navigation Center, Central Health Clinics, or other health care settings.

Responsibilities

Essential Functions:

• Proficient in duties of CHW Specialist.
• Manages the creation and implementation of community outreach programs, activities, and initiatives.
• Assists in hiring, onboarding, training, and coaching of CHW I, CHW II, and CHW Specialist.
• Develops and monitors staff productivity and provides constructive feedback to CHW I, CHW II, and CHW Specialists.
• Coaches and mentors CHW Interns, CHW I, CHW II, and CHW Specialists.
• Orients and assesses competence and ongoing performance of less experienced CHWs and communicates results with director.
• Determines needs for community health related program needs.
• Coordinates CHW educational calendar
• Schedules and provides staffing for community outreach events.
• Proactively researches and recommends opportunities for new partnerships and initiatives.
• Develops workflows under the supervision of Direct Manager.
• Identifies and collaborates with multiple stakeholders to increase access for patient population.
• Analyzes CHW productivity and provides feedback to Community Health Worker Program Manager.
• Assists directors/managers with performance reviews and performance improvement plans for CHW interns,
• CHW I, CHW II, and CHW Specialists. Knowledge, Skills and Abilities:
• Expert knowledge of enterprise and community resources and the ability to provide referrals to patients/families as appropriate.
• Expert ability to connect patients with community resources and make referrals to appropriate providers and external partners.
• Expert ability to communicate verbally and nonverbally using coaching, motivational interviewing, and active listening skills.
• Skilled in coaching task prioritization, flexibility, and willingness to learn new responsibilities and to work in a changing environment.
• Expert ability to exhibit compassion, vulnerability, and empathy when working with employees and patients and advancing CH mission of health equity and DEI goals.
• Expert ability to manage team members, projects, and tasks independently.
• Expert ability in providing person centered care and trauma-informed care that is inclusive and culturally competent.
• Expert ability to teach community-based classes.
• Skilled in teaching and coaching CHW interns, CHW I, CHW II, and CHW Specialists in effective communication, time management, and case load.
• Expert ability to present information in a public forum and facilitate respectful and informative discussions.
• Expertly skilled in collaborating with internal and external partners to enhance patient access and outcomes.
• Expert knowledge of community deficits and resources for high risk patients.
• Working knowledge and experience with Microsoft Office Products.

Qualifications

Minimum Education:

• High School Diploma Minimum Experience:
• 8 years Has extensive experience as a Community Health Worker and is able to perform the duties of a Community Health Worker Specialist Required License/Certification:
• Certification as a Community Health Worker (CHW) or proof of application submission for CHW certification within six months of employment.
• Community Health Worker Instructor Certification upon hire.