East Hartford Collision Center Appraiser

Overview

Responsible for writing body shop damage estimates, negotiating with customers/insurance adjusters, and all related accounting functions, while performing other income-related activities in the absence of the body shop manager.

Responsibilities

• Greet customers promptly and give fair estimates on cost and time required for bodywork. Break down estimates into labor and parts before job is started.
• Follow standard operating procedures with DRP programs.
• Schedule appointments and transportation for customers with rental agency and/or Hoffman shuttle service.
• Document daily in CCC1 & DealerTrack.
• Communicate effectively with customer/insurance/technician throughout the repair process. Prepare supplements and obtain insurance company approval in a timely fashion.
• Revise and approve time allowances for each job.
• Follow-up on parts department orders to ensure parts availability. Keep track of returned parts, credits, etc.
• Answer phone calls, set up appointments, and take messages as necessary.
• Monitor quality control throughout the repair process.
• Follow all policies and procedures as designated by the Hoffman Auto Group Privacy Act policy.
• Prepare final billing for completed repair orders. Perform cashiering duties, along with accounts receivable follow up. Maintain accounts receivables below sixty (60) days.
• Meet training requirements.

Qualifications

• Appraiser’s license required
• High School Diploma
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.