Business & Commercial Collections Specialist I:Hybrid, Getzville, NY

Overview

Responsible for managing an assigned customer base of delinquent loans, mitigating loss situations and reducing nonaccrual and loss population to M&T Bank. Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers. Transfer accounts to Workout Team based on delinquency or other risk triggering factors.

Primary

Responsibilities

• Responsible for handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts.
• Interact with customers via outbound calls, inbound calls and email correspondence.
• Collaborate with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions which can include a recommendation for non-accrual and charge-off.
• Initiate direct contact with business customers and all guarantors assessing the prospect of repayment; make recommendations for transfer to Workout/Special Assets.
• Collaborate with Relationship Manager’s and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy.
• Thoroughly document loan/relationships supporting business recommendations.
• Investigate and conduct skip tracing as required, utilizing resources available.
• Keep abreast of business and market trends that may affect portfolio performance.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned. Scope of

Responsibilities

Large percentage of time spent on the phone with customers. Work under general supervision. Education and

Experience Required

A combined 3 years’ higher education and/or work experience with a minimum of 1 year collection experience or customer services/sales experience.

• Experience with word processing, spreadsheet and presentation software. Detail oriented.
• Strong verbal and written communication skills. Education and Experience Preferred:
• Bachelor’s degree. Two years’ collection experience.
• Knowledge of the Commercial, Revolving Credit or Overdraft products. Exposure to financial statements, analysis, and collateral valuation.
• Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, New York, United States of America