Customer Support Specialist

About Us

At Hype Tier , we are committed to elevating business performance through strategic communication, client-focused service, and operational excellence. Based in Atlanta, GA, we pride ourselves on building long-lasting relationships with our partners and delivering exceptional results across industries. Our team thrives in a culture of innovation, collaboration, and continuous growth.

Job Description Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and live chat Troubleshoot product or service issues and offer effective solutions

• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to escalate and resolve complex problems
• Follow up on customer feedback to ensure satisfaction and retention
• Contribute to knowledge base documentation and continuous improvement processes

Qualifications

High school diploma or equivalent;

• Bachelor’s degree preferred 1+ year of experience in customer service or support roles
• Strong verbal and written communication skills
• Ability to multitask and manage time efficiently
• Proficiency with CRM tools and Microsoft Office Suite Problem-solving mindset with attention to detail

Benefits

Competitive salary ($60,000 - $67,000 per year) Opportunities for professional growth and internal advancement Comprehensive training and onboarding Supportive team environment and leadership Health, dental, and vision insurance Paid time off and holidays