Customer Service Representative / Tax Preparer Assistant

We are seeking a Customer Service Representative / Tax Preparer Assistant to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle Customer Inquires and complaints
• Provide information about product and service Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interaction
• Develop and maintain a knowledge base of the evolving products and services Will assist tax preparers by starting and closing tax interview. And obtaining ALL documentation needed Begin the tax return by entering client's information and W2 information into the tax program. Qualification Require you to be bilingual in English and Spanish. You must proficiency in both languages. Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask Positive and professional demeanor
• Excellent written and verbal communication skills High School Diploma or (GED)
• Work Schedule Monday - Friday 9:00 am - 4:30pm