Senior Account Manager

Location: Michigan (on-site/hybrid) | Type: Full-Time | Department: Sales & Customer Relations Company name confidential — additional details shared during prescreening & further steps.

About the Role

We're looking for a Senior Account Manager to own and grow a portfolio of key B2B and institutional accounts. You'll be the primary relationship owner for some of our most important customers — responsible for retention, growth, and ensuring every account gets a best-in-class experience. This role suits someone who thrives on relationship-driven sales, has strong commercial instincts, and enjoys solving problems for clients rather than just managing a pipeline.

What You'll Do

• Manage and grow a portfolio of key institutional and commercial accounts, serving as their main point of contact
• Develop account plans and identify upsell/cross-sell opportunities within existing accounts
• Negotiate contracts, pricing, and terms with institutional and commercial buyers
• Partner with sales leadership to forecast account performance and report on portfolio health
• Resolve escalated customer issues quickly and effectively, coordinating across internal teams
• Represent the company at industry conferences and trade events
• Mentor junior account or sales team members and help refine account management processes
• Stay current on industry and market trends to better serve accounts What We're Looking For
• 5+ years of experience in account management, B2B sales, or a related relationship-management role
• Proven track record of managing and growing a book of business, ideally with institutional or enterprise clients
• Excellent communication, negotiation, and relationship-building skills
• Comfortable working with CRM tools (e.g., HubSpot or similar) to manage pipeline and reporting
• Strong organizational skills and ability to manage multiple accounts and priorities simultaneously
• Willingness to travel occasionally for trade shows, conferences, and on-site account visits
• Bachelor's degree preferred, or equivalent professional experience

Why Join Us

• Work for a stable, profitable, well-established company with a long track record in its industry
• Competitive base salary plus performance-based incentives
• Comprehensive benefits package (medical, dental, vision, retirement plan)
• A collaborative, low-turnover culture where institutional knowledge is valued