Sr. Customer Service Representative - Stock Yards Lexington

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! BASIC PURPOSE Provide contact and liaison between customers   and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries   in a timely manner . Work within established guidelines   in order to   achieve the   objectives   of the service agreement consistent with customer expectations, company policy and profit and quality requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive inbound calls and place outbound calls to customers   in order to   provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers   in order to   respond to inquiries or to   notify them   of claim results and any planned adjustments; refer unresolved customer complaints to   designated   departments for further action.
• Obtain and examine all relevant information   in order to   assess validity of complaints and to   determine   possible causes .
• Coordinate same-day deliveries and pickups for customers.  Process pickup requests from customers and Territory Managers.  Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers.  Solicit sale of new or   additional   services or products.
• Compare disputed merchandise with original requisitions and information from invoices   and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Key customer orders.
• Work front window & filing as needed.
• Check in trucks. SUPERVISION The incumbent   is not required to   provide direct supervision for any position. RELATIONSHIPS Internal:   Sales, Operations / Distribution / Support .    The incumbent   is required to   interact with employees at all levels of responsibility throughout the company in a professional manner. External :   The incumbent   is required to   interact with customers in a professional manner. QUALIFICATIONS Education/Training : High School diploma or equivalent required. Degree desirable. Related Experience : Minimum of three   years experience   in customer service call center environment   required . Experience in food service distribution   a plus . Knowledge/Skills / Abilities:   Excellent verbal communication skills and problem resolution ability   required . Should be familiar with Microsoft Office products (e.g., Word, Excel, Access, Outlook). CRM / Phone Technology experience preferred

Compensation

depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $22.00-$23.00/hour.

Benefits

for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off ​  , short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html .

Compensation

depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $18 - $28 ***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***