Patient Logistics and Transfer Center Director

Employment Type: Full time Shift: Day Shift Description: OSITION PURPOSE The System Executive Director, Transfer Services, will develop and help implement strategies that enable growth, promote network   integrity,   and ensure operational efficiencies that streamline “radically convenient,” friction-free patient transfers within, and/or out of the   MercyOne   system. The selected candidate will   be responsible for   providing strategic guidance and leadership to transfer center operations, bed management, patient flow, and ensuring quality patient care. ESSENTIAL FUNCTIONS The executive director will have oversight and accountability for all transfer center operations,   collaborating   with physicians,   staff,   and   MercyOne   market ministries to ensure seamless access for patients and providers. The executive director will   maintain   a global view of capacity and services available across   MercyOne , taking necessary actions to balance the system and ensure patients stay in the   MercyOne   network whenever possible, receiving the   appropriate clinical   services in the facility closest to home. The executive director will have an integral role in the oversight and strategy development of   MercyOne’s   transfer system, primarily focused on patient access, provider experience, quality, and network integrity. The selected individual will help manage access,   capacity,   and throughput across   MercyOne   and will make decisions related to the design, build, responsibilities of, and launch of the selected transfer model. The executive director will   expedite , prioritize,   synchronize,   and mediate escalated clinical issues or barriers. The selected candidate will oversee the system-wide daily capacity huddle to provide visibility to beds,   services,   and patient needs across the system. The individual will proactively   identify   process improvement strategies to improve patient flow, system   balance   and   enhance   network integrity. The executive director will continually work to improve transfer system operations and how the staff   interacts   with technology, driving best practices in operational workflow and processes. Leading People - The executive director will lead people toward meeting the organization's vision, mission, and goals, specifically promoting the mindset of “One   MercyOne ,” while effectively managing personnel and resources. The selected candidate will develop and lead a   Transfer System Oversight Council, with significant physician membership, to ensure continuous improvement and the highest adherence to patient quality and safety standards. Leading Change – The executive director acts as a catalyst for organizational change by communicating a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. This individual clearly communicates the direction,   required   performance, and challenges of change to all involved parties across   MercyOne , and   identifies   and enlists the support of key individuals and groups to move the change forward. This individual will work collaboratively with market and system leadership, EMS, Population Health leadership and Care Management leadership, Regional EMS, and Marketing to create solutions that   accomplish   organizational   objectives . The executive director will support the implementation of change initiatives and serve as a role model by   demonstrating   commitment to innovation and continuous improvement in organizational performance. This individual will proactively assess the need for change by discussing services and   identifying   areas of opportunities by visiting entity hospitals and standardizing the sharing of best practices within the system. Results Driven – The executive director will consistently meet or exceed system organizational goals and expectations of patients,   physicians,   and sending / receiving facilities, by developing and   maintaining   a seamless transfer process into and out of   MercyOne . This individual will make decisions that produce patient-centric results by applying knowledge, analyzing problems, and calculating risks. The selected individual will develop a strong understanding of the overall financial performance of the organization and apply financial concepts and practices to develop and manage the budget for transfer center operations .   The executive director will ensure the consistent delivery of high-quality services and will be committed to continuous improvement, while also using cost-benefit thinking to set priorities. This individual will ensure the creation of a business continuity plan to allow for continued operations during phone and system downtime .   The executive director will   also   be   responsible for   staff development and advancement and   maintaining   productivity standards. Innovation – The executive director will set the vision for   MercyOne   as a national industry leader in transfer center services and patient flow. This individual will stay abreast of new industry developments and continually seek ways to deliver high quality, convenient care to patients through new processes,   tools,   and technologies as   appropriate . Outreach and Business Development – The executive director will regularly engage with internal/external physicians and other stakeholders for feedback, monitoring and sharing key performance metrics at least monthly with internal stakeholders and   MercyOne   leadership. This individual will engage with referring physicians and hospitals regularly through outreach and help develop a coordinated strategy for building and strengthening physician relationships across the state. The executive director will promote growth of key services and proactively   identify   additional   business development opportunities for the   MercyOne   system. Additional   responsibilities   include:   W orking with   MercyOne   system and market leaders to   optimize   key quality metrics and financial outcomes. Providing oversight   into   embedded infrastructure, including quality improvement, analytics, staff training, care management, and telecom support. Ensuring strategic coordination with dispatch.   Ensuring transfer processes support compliance with EMTALA and all other applicable laws . MINIMUM QUALIFICATIONS Education:   Master's degree in Nursing , Health Care Administration, Business   Administration,   or related field. Experience:

• Experience managing multiple departments or facilities preferred.
• Minimum five (5) years of hospital leadership experience in a complex health system with proven results .   Nursing background is strongly preferred. Knowledge & Skills:
• E xpertise   in administering quality improvement efforts, clinical   services,   and regulatory compliance programs .
• U nderstanding and experience with Quality Data, Risk Adjustment, value-based payment models, and ACO Enablement strategies
• Experience in program development, conflict   resolution,   and joint venture development.
• S uccess fully   collaborating   with physicians, administrators,   nurses,   and other providers in interdisciplinary teams to continuously improve patient care.
• Proven   ability   to innovate and learn new concepts quickly and then adapt from those concepts to develop and execute operational   plans.
• Strong knowledge of IT systems and abilities   required .
• Ability to direct analysis of large data sets.
• Demonstrated financial and budget management skills.
• Demonstrated   inter-personal   skills including collaboration, compassion, empathy, and ability to achieve   objectives   through   others.
• Detail orientated and strong follow-up skills
• Strong executive presence with excellent communications skills, both written and   verbal
• Demonstrated ability to   collaborate   with an executive team on strategic and tactical   activities.
• Proven ability to collaborate and work effectively across a large organization, able to handle a variety of issues, handle multiple   tasks   and simultaneously thrive in an environment with multiple competing   priorities.
• Background in strategy, program   and   project management/process improvement, or business development . M ENTAL & PHYSICAL DEMANDS Must be able to pass a pre-employment drug screening test at time of hire . Work   remote   with regular and predictable attendance . Maneuver within the physical work environment with some bending, stooping, reaching,   squatting, balancing,   carrying ,   and lifting. Excellent problem solving and decision making. Self-motivated with effective time-management skills. Work independently, achieve specific goals and   objectives ,   and provide recommendations for improvement. Cope with frequent interruptions and prioritize assignments. Demonstrate high   level   of self-directed   motivation;   professionalism;   and trust. Frequently able to detect and discern both loud and soft sounds such as phone calls or customer questions. Constantly able to use hands and fingers to type, write, and file. Frequently able to use near vision for viewing computer   monitor   and written materials. Occasionally   required to   detect un usual odors that could   indicate   environmental issues. Must be able to travel to the various   MercyOne   sites (up to 25%) as needed. Must   possess   the ability to   comply with   MercyOne   policies and procedures. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an

Equal Opportunity

Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.