END USER DEVICE MANAGEMENT ENGINEER (ANALYST)

Company Description Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada.  We specialize in Business Intermediary, Outsourcing and Professional Services, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Kenya, Rwanda, Uganda, Liberia, Cameroon and Ivory Coast. Job Description We are recruiting a End User Device Management Engineer for our client a telecommunications firm in Ikoyi Lagos Nigeria. Job Profile/Job Description: 1.

• Maintain availability of end user devices on new installations and upgrades, ensuring the process from request to deployment are followed. 2.
• Research new technologies, approaches and best practices on end user device management. 3.
• Provide input into the selection of hardware and software tools, tailoring and installation based on knowledge of technical problems and hitches associated with the proposed brand. 4.
• Maintain the company’s IS Asset and configuration information and conformity to best practice (ITSM) 5.
• Deploy devices to end user and recover devices when necessary 6. Upgrade and replace devices when necessary. 7.
• Ensure vendor compliance to the company’s standards and specifications 8.
• Prepare new systems and reinstall recovered devices in readiness for reallocation 9. Update Asset database and all relevant spreadsheets with allocation information. 10.
• Work with the Enterprise system and End User devices for excellent inventory record 11.
• Coordinate and liaise with the End user engineer, Enterprise Operating System and Hardware engineers to keep records and track inventory records. 12.
• Work closely with all IT staff to track procurement, maintenance and disposal of IT Assets 13.
• Work with support teams to ensure that the incident management process is being achieved while ensuring that the IT policies and procedures are adhered to at all times. 14.
• Excellent communication skills and experience of coordinating Asset Audit for internal and external customers. 15. Production of weekly/monthly/ad-hoc Incident Management reports from BMC Remedy system and suggest possible improvements via trend analysis and reporting.

Qualifications

JOB REQUIREMENTS: 1. First degree in Computer Science or related fields. 2. Minimum of ITIL3 Foundation certification 3. A+ Certification 4. Minimum of 2 years hands-on experience in End User

• Support 5. Analytical and statistical skills. 6. Windows Systems (
• MS Office) 7.
• Knowledge and understanding of specified operating systems and computer hardware. 8.
• Knowledge of computer problem resolution procedures and techniques. 9.
• Ability to multitask, evaluate, prioritize multiple clients needs internal and external of the business.