Plastics Support Specialist

Job Title: Plastics Support Specialist Reports To: Plastics Manager Department: Plastics

Summary

Responsible for providing operational and member service support related to the Credit Union’s debit and credit card programs. Assists members with card-related services while supporting internal card operations, fraud mitigation, and dispute resolution.

Responsibilities

include, but are not limited to:

• Open, close, and maintain credit and debit card accounts
• Assist members with credit card payments and general card servicing
• Respond to member inquiries via phone, email, and online service channels
• Provide support for debit and credit card products, services, and related programs
• Apple Pay / Google Pay or other Digital Wallet/Tokenization support
• Research and resolve member issues related to card transactions or account activity
• Process and monitor fraud cases in accordance with established procedures
• Manage and process chargebacks and dispute cases following network rules and regulatory guidelines
• Perform back-office tasks including report generation, account review, and data verification
• Maintain accurate records and documentation related to card servicing activities
• Assist with card program maintenance, updates, and operational tasks as needed
• Perform other related duties as assigned Skills: Oral Communication Skills Written Communication Skills Reading Skills Time Management Computer Literacy Customer Service Organization Project Management Team Player Education/Experience: High School Diploma or Equivalent Velera (PSCU/COOP) Experience Preferred DNA/Fiserv Experience Preferred Pay: Negotiable based on experience.

Benefits

Generous benefits package including affordable medical, dental and vision coverage, paid holidays, vacations, 401(k) plan, employer profit sharing contributions and flexible spending accounts.