Senior Manager - Digital Product (AI)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position

Summary

As the   Senior Manager ,   Digital Product (AI)   you   will   own   key   products with in   CVS Health App’s open platform benefits experience.   This team   operates   as a startup in an enterprise model   and is   leading   one of   the company’s   top digital initiative s — a consumer engagement platform   that spans   CVS   Health, Caremark,   Aetna   and   external   partners . In t his role , you will   lead   the development and launch of   major   client integrations   across functionality including   core health plan information and benefits functionality . You will   serve as both   the product lead   and subject matter expert , driving the   creation, rollout, and evolution of digital experiences that improve member engagement and deliver value across stakeholders .   You will collaborate closely   with product, engineering,   design   and   partner   organization s   while expertly navigating complex   internal ecosystems . The ideal candidate is a forward-thinking leader with a passion for solving complex   problems   and   bringing innovative digital experiences to   market .   Now is an exciting time to join this team   and contribute to the future differentiator of CVS in the marketplace! In this role you will:

• Contribute to the development of the product   vision,   strategy   and roadmaps   for the CVS Health App’s open platform benefits experience .
• Lead the end-to-end product lifecycle from ideation through launch and continuous improvement .
• Translate   customer   problems   into actionable deliverables includin g features   and detailed requirements ,   and manage through backlog refinement, prioritization, and user acceptance testing   (UAT) .
• Ensure digital products deliver intuitive, seamless, and   best in class   user experiences through user-centric design principles .
• Keep a close pulse on the voice of the customer   while   translat ing   qualitative and quantitative analysis into   sound digital solutions.
• Build and   maintain   relationships with key stakeholders including healthcare providers, patients, internal teams, and leaders to ensure alignment and gather feedback.
• As part of   continuous   planning   model, f oster a culture of continuous discovery, experimentation, and evidence-based decision-making.
• Regularly report on OKRs, roadmaps, and progress toward year-end goals , providing   product and scorecard updates to business and technology leadership   at   the VP and Executive   levels .
• Identify   efficiencies to accelerate time-to-value for customers in agile ceremonies and overall product delivery .
• Support the design and delivery of AI-powered assistant features, including conversational chat and proactive recommendations
• Help identify opportunities to use AI to simplify and improve the customer experience

Required Qualifications

• 7 + years of product   management   / product owner work experience.
• A proven   track record   of 7+ years in defining and executing product roadmaps and strategies for large-scale consumers or B2B digital products,   showcasing   the ability to align product vision with business goals.
• Over 7 years of experience in leading and collaborating effectively with engineering and design teams to deliver customer-centric solutions, ensuring product viability and value.
• Strong analytical skills with 7+ years of experience in   leveraging   data and customer insights to drive prioritization, measure outcomes, and influence key stakeholders effectively.
• A minimum of 5 years of experience working in an agile environment, with a demonstrated ability to lead decentralized teams.
• 5+ years of experience using tools such as Jira, Confluence, Figma, Tableau, and Agile methodologies
• 3+ years of   experience with   collaborating and presenting in an executive environment.
• 2+ years of direct experience with Artificial Intelligence (AI) and/or Machine Learning (ML)

Preferred Qualifications

• Excellent interpersonal, organizational, written, and verbal communication and presentation skills.
• Experience leading PBM and / or   Healthcare digital products.
• Senior   level business acumen and analytical skills.
• Demonstrated ability to navigate and resolve complex   problems,   cross-functional   dependencies   and   adhere to   regulatory requirements .
• Deep curiosity – proactively   identifying   issues through   customer   research and   metrics   monitoring.
• MBA or advanced degree . Education Bachelor’s degree or equivalent work experience. Pay Range The typical pay range for this role is: $118,450.00 - $284,280.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on

Benefits

Moments . We anticipate the application window for this opening will close on: 08/01/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.