Customer Support Representative

UST

Overview

UST is headquartered in Greenville, SC and offers support for  all of  our team members and clients across the country. UST is a national  logistics  solutions company. We work with retailers and supply chain providers to transform the industry through operations, technology-based systems, and creative management solutions.

We’re  dedicated to transforming our industry through innovation and technology. We understand both the retail and fulfillment side of the business, which makes us experts at managing warehouses, transitioning  product , and interacting with customers. We want our   newest team member   to be   a   team-player   and take immense pride in what we do.

We   have continued to grow and are excited to add another to the   UST family! Customer Support Representative

Overview

The Customer Support Representative will  be responsible for  specific duties as they relate to scheduling and processing payment for deliveries. This individual will be an essential part to the cornerstone of UST’s growth and success that is built upon the expectation that EVERY team member will Execute Excellence Every time - simply known internally as E3.

Responsibilities

(include, but are not limited to)

• Answers the Routing Phone Line and resolve the issue or escalate to the  appropriate supervisor
• Assists  with customer support, inquiries, and escalation resolution
• Assists  with ensuring drivers are supported while  en  route and updating supporting documentation
• Determines  and adds all store stops
• Exports and emails all Route

Summary

Reports for assigned accounts on schedule

• Identifies  and labels all stops that are not basic deliveries
• Maintain  accurate  documentation and records on all interactions with customers
• Monitors and manages the assigned client inbox and accounts
• Performs related duties as assigned by the manager to ensure the department and company goals are achieved
• Provides communication to other departments and/or vendors to support other processes including, but not limited to, routing, claims, and compliance
• Utilizes routing software to maximize daily driver routes

Requirements

• Ability to adapt to resolve urgent customer service demands
• High School Diploma  required
• Must be detail-oriented
• Proficien cy  in  Microsoft Office applications and excel
• Routing experience preferred but not  required UST Logistical Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.