Front Desk Agent

About Us

At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.

Job Description: Sharpcontra is currently seeking a reliable and service-oriented Front Desk Agent to join our team in Detroit, MI. As the first point of contact for our visitors and clients, you will play a key role in creating a welcoming and professional environment. This position is ideal for individuals who possess strong communication skills and enjoy working in a fast-paced setting.

Responsibilities

Greet and assist visitors, clients, and vendors in a courteous and professional manner Answer phone calls and direct them appropriately

• Manage check-in and check-out procedures
• Maintain an organized and tidy front desk area
• Handle incoming mail and deliveries Schedule appointments and maintain calendars for staff as needed
• Ensure security protocols are followed at all times
• Support administrative staff with basic office tasks

Qualifications

High school diploma or equivalent required Previous experience in a front desk, administrative, or customer service role preferred

• Strong verbal and written communication skills Professional appearance and demeanor
• Excellent organizational and multitasking abilities Proficient with Microsoft Office Suite and office equipment (printer, phone systems, etc.)
• Ability to remain calm and effective under pressure

Benefits

Competitive salary ($32,000 - $38,000 annually) Opportunities for career growth and professional development Supportive and team-oriented work environment Paid time off and holidays Health, dental, and vision insurance options Consistent Monday to Friday schedule