Service - Lead Technician | Service Sales

Job Title: Lead Technician | Service Sales Location: South Florida (Palm Beach to the Florida Keys) Reports To: President Employment Type: Full-Time Position

Summary

We are seeking an experienced and highly skilled Lead Technician | Service Sales professional to play a critical role in our Service & Maintenance Group. This individual will serve as the technical arm of our Business Development Manager and construction estimating teams - conducting site assessments, providing expert-level service, and developing technical scopes and quotes for new opportunities. This role is designed for a seasoned  AAADM-certified technician with strong sales acumen who can confidently represent our capabilities, close deals , train technicians, and recruit top talent in the industry.

Additionally, this candidate will be responsible for instilling and maintaining a service technician culture aligned with company and group goals.

Key Responsibilities

Technical Leadership & Service Work

• Serve as a lead technician handling complex service calls and ensuring high-quality work.
• Conduct on-site assessments for challenging service issues and provide accurate solutions.
• Support the Service Dispatch team by being the go-to expert for technical problem-solving in the field.
• Assist estimating teams with technical scopes for automatic door installations on larger projects.
• Maintain AAADM certification and uphold industry safety and compliance standards. Service Sales & Business Development
• Act as the closer after the Business Development Manager presents company capabilities - instilling confidence in prospective clients through technical expertise.
• Identify upsell opportunities during service calls and proactively offer additional solutions .
• Engage in on-site prospecting for new clients -  leveraging service visits to expand customer relationships (e.g., engaging neighboring companies for potential service needs during scheduled service activities).
• Follow up on incoming web leads and new client inquiries , ensuring prompt response and solution-based selling.
• Develop and present service contract proposals for long-term maintenance agreements. Training, Technician Recruitment & Culture Development
• Train and mentor current technicians to improve service quality and upselling skills .
• Lead the recruitment and onboarding of skilled service technicians to strengthen our team.
• Establish a culture of technical excellence and customer-centric service within the field team.
• Ensure service technician culture aligns with company and group goals to maintain consistency in performance and service delivery.
• Assess and assist with enhancing technician self-quoting ability , providing service technicians with future potential for SPIF bonuses and other incentives .

Qualifications

& Experience

• AAADM-certified technician with experience in both manual and automatic commercial doors .
• Proven experience as a Lead Technician or Service Supervisor in the commercial door industry.
• Strong ability to diagnose and troubleshoot automatic/manual door systems.
• Sales-oriented mindset with experience providing quotes and closing deals independently .
• Excellent customer service and communication skills—ability to build trust with clients .
• Hands-on leadership experience in training, mentoring, and recruiting service technicians.
• Ability to coordinate with multiple departments (Service Dispatch, Estimating, Sales, and Construction teams).
• Valid driver’s license and ability to travel within South Florida.

Compensation & Benefits

We offer a competitive compensation package designed to attract top talent, including:

• Base Salary (commensurate with experience).
• Performance-based incentive plan (designed around sales, technician training, recruitment, and direct labor/service work).
• Company vehicle and fuel expenses.
• 401K plan with company match .
• Employee health benefits package .
• Relocation assistance . Why Join Us? This is a high-impact role where you will lead the charge in growing our Service & Maintenance Group - playing a direct role in driving revenue, strengthening our team, and enhancing our technical service offerings. If you are an experienced  commercial door professional looking for a leadership opportunity that blends technical expertise with sales, training, and business development, we want to hear from you.

How to Apply

Qualified candidates should submit a resume and brief cover letter detailing their experience in service sales, technician leadership, and industry expertise. We look forward to speaking with you!