Guest Experience Shift Lead

What you'll bring to the team

• Lead the Fun at LEGOLAND® Discovery Center! At LEGOLAND® Discovery Center , every day is an opportunity to spark imagination, inspire creativity, and create unforgettable memories for children and their families. We're looking for an energetic, enthusiastic, and guest-focused Guest
• Experience Shift
• Lead to help lead our team in delivering playful, safe, and extraordinary experiences throughout the attraction. If you're a natural leader who enjoys working with people, thrives in a fast-paced environment, and isn't afraid to be a little silly, this could be the perfect opportunity for you!

What You'll Do

As a Guest Experience Shift Lead, you'll play a key role in the daily operation of the attraction by supporting our front-line teams, creating magical guest experiences, and ensuring every visit is filled with fun. Lead the Guest Experience

• Create a welcoming, engaging, and memorable experience for every guest.
• Lead by example with a positive attitude, enthusiasm, and a genuine passion for guest service.
• Work alongside the team in guest-facing roles, including operating rides, hosting the 4D Cinema, supervising play areas, and supporting attraction operations.
• Help create a fun, playful atmosphere where smiles are contagious and every guest feels like a VIP. Support Daily Operations
• Serve as the Attraction Duty Manager one or more days each week, helping oversee daily operations.
• Delegate daily assignments and support team members throughout the day.
• Monitor attraction operations to ensure a safe, clean, and organized environment.
• Respond to guest questions and concerns with professionalism, empathy, and a solutions-focused mindset.
• Help manage guest flow to provide the best possible experience while maintaining safety standards. Develop and Inspire Others
• Train, coach, and support Guest Experience Hosts across all primary operational areas.
• Help new team members build confidence and deliver service worthy of the LEGO® brand.
• Maintain training records and operational documentation.
• Provide ongoing coaching, recognition, and performance feedback to help team members grow and succeed.
• Foster a culture built on teamwork, creativity, accountability, and fun.

Qualifications

& Experience What We're Looking For We're looking for someone who is enthusiastic, dependable, and passionate about creating magical experiences for families. Our ideal candidate is:

• Guest-obsessed and passionate about creating memorable experiences.
• A positive leader who motivates and inspires others.
• Comfortable making decisions and leading operations in a fast-paced environment.
• Organized, adaptable, and able to manage multiple priorities.
• A strong communicator who enjoys working collaboratively with both guests and teammates.

Qualifications

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, guest-focused environment.
• Basic computer skills and experience using standard office software.
• Ability to work flexible hours, including evenings, weekends, holidays, and school breaks.
• Six months or more of experience in attractions, entertainment, hospitality, retail, or another guest service environment.
• Previous leadership, trainer, or shift lead experience.
• Experience coaching or mentoring team members.
• Knowledge of attraction operations or family entertainment venues.

Benefits

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Benefits

of Joining Merlin Entertainments! 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ Pay Range USD $16.00/Hr.